Service Warranty Technician Marsh Kitchen & Bath is seeking a Service Warranty Technician for its Wilmington location. Marsh Kitchen & Bath is an industry leader in kitchen and bath design, operating showrooms in the Wilmington and surrounding areas of North Carolina. As a member of our service team, you will address service issues in the field, delivering excellence in finished results for homeowners and contractors.
Duties / Responsibilities:
Assists the Installation and Service teams by providing field services; following instructions regarding punch list needs.
Daily job site visits to complete punch list tasks, including but not limited to finish/touch-up, cabinet alignment, hardware repair, cabinet repair, door alignment, cabinet/vanity installation, countertop installation, and other related duties.
Follows manufacturer directions and warranty requirements when installing products.
Ensures preparedness for the day of service; Tracks time and materials as required for each installation project.
Operates all equipment safely and responsibly; keeps the company-owned service vehicle clean, inside and out.
Follows all company policies and procedures.
Participates in training opportunities to learn new building materials and installation methods as required by location management.
Cross-trains in other areas to expand knowledge and expertise.
Performs other duties as assigned.
Requirements: To ensure success as a Service Warranty Technician, you should have:
- High School diploma or GED2 - 5 years of experience as cabinetry punch list technician; experience in construction/builder environment a plus.
- Driver's License with a clean driving record
- Customer service-oriented attitude with the ability to maintain a courteous demeanor with customers at all times.
- Strong verbal and written communication skills.
- Ability to operate hand tools and saws.
- Ability to install cabinets hardware and moldings.
- Ability to learn and follow processes, policies, and procedures.
- Ability to pass a criminal background check.
- Ability to maintain a clean and professional appearance.
- Willingness to perform other duties as assigned.
- Marsh Kitchen & Bath offers competitive compensation and benefits packages.
