Lead Front Desk Associate

Position Overview: The Lead Front Desk Associate is a key sales and leadership position responsible for managing incoming leads, driving membership sales, and setting the standard for front desk performance. This role is ideal for someone who thrives in a fast-paced, goal-oriented environment and enjoys coaching others while delivering exceptional customer service.

Key Responsibilities: Sales & Lead Management Proactively follow up on new leads via phone, text, and email to convert inquiries into booked appointments and memberships Confidently present and sell The Lash Lounge membership options and retail products Track, manage, and nurture leads through the CRM system Meet or exceed individual and team sales and membership goals Front Desk Leadership Serve as the lead and role model for front desk associates, setting expectations around sales, service, and professionalism Assist in training and coaching front desk staff on scripts, objection handling, and closing techniques Support daily front desk operations including scheduling, check-in/check-out, and guest flow Guest Experience Create a welcoming, luxury experience for every guest—both in person and over the phone Resolve guest concerns with professionalism and a solution-oriented mindset Ensure accurate guest records, memberships, and payments Operations & Administrative Duties Open and/or close the salon as needed Maintain front desk organization, cleanliness, and brand standards Support management with reporting on leads, memberships, and front desk performance Other duties as assigned

Qualifications: 2+ years of experience in sales, front desk, hospitality, or customer service (membership-based spa/salon experience preferred) Proven ability to sell memberships, packages, or recurring services Strong phone presence and confidence handling objections Leadership mindset with the ability to coach and motivate others Organized, detail-oriented, and comfortable working with goals and metrics Flexible availability, including evenings and weekends

What We Are Looking For: A natural closer who enjoys sales and relationship-building Someone who takes ownership of results and leads by example A polished, professional communicator who aligns with a luxury brand A team player who thrives in a performance-driven environment A self-starter who can work independently or as part of the team

Compensation & Benefits: Competitive hourly pay + commission/bonuses based on membership sales Free lash extensions and other salon services Discounts on retail products Growth opportunities Supportive, positive team culture