House of Hope Program Director

Description: Organization Overview

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations. Family Tree is committed to empowering change and transforming the lives of vulnerable populations in our community. We are committed to investing in our team, valuing diverse and marginalized voices, and promoting inclusion and equity. Homelessness Programs: Shelter Services Family Tree's House of Hope is a family shelter serving households that are currently homeless or at risk of homelessness. The program provides a safe and supportive residential environment, case management, and basic needs using a multigenerational, trauma-informed, and client-centered approach. House of Hope operates 24/7.

Manage daily House of Hope operations and ensure consistent program functioning. Ensure residential services are delivered in accordance with program expectations, policies, procedures, and safety standards. Monitor the physical shelter environment and respond to operational or safety concerns. Ensure program routines, expectations, and workflows are clearly communicated and consistently implemented. Identify operational barriers and work with the Vice President of Homelessness Programs to develop solutions. Support integration and coordination with other Family Tree programs and services. Staffing and Scheduling Develop and maintain schedules for regular residential staff and relief coverage. Monitor staffing levels and address coverage needs. Respond to call-outs and staffing emergencies. Participate in hiring, onboarding, and training of House of Hope staff. Ensure staff understand and follow Family Tree policies, procedures, and program expectations. Staff Supervision and Leadership Provide direct supervision, coaching, and support to assigned residential staff. Conduct regular supervision and performance check-ins. Address staff performance, conduct, and workplace concerns promptly and appropriately. Foster teamwork, accountability, communication, and collaboration. Support staff development and continuous improvement. Provide leadership during challenging or high-acuity situations. Client Support and Problem Solving Respond to immediate client concerns and support staff in addressing complex situations. Ensure clients are treated with dignity, respect, and consistency. Support staff in maintaining appropriate boundaries and implementing program expectations. Assist with crisis response and problem solving as needed. Help maintain a safe, trauma-informed, and welcoming residential environment. Documentation and Workflow Ensure staff understand and consistently follow required documentation processes. Monitor completion of required program documentation and communicate concerns to the appropriate staff or administrator. Support case reviews, file reviews, and quality assurance activities. Ensure operational workflows are implemented consistently. Partner with the Residential Programs Administrator on documentatio, data, and compliance needs. Intern and Volunteer Management Coordinate the day-to-day integration of interns and volunteers at House of Hope. Ensure interns and volunteers understand program expectations, policies, boundaries, and safety procedures. Provide day-to-day guidance and support to interns and volunteers. Partner with Family Tree's Gifts and Community Support Team regarding volunteer and internship needs. On-Call Responsibilities Participate in the Residential Services on-call rotation. Respond appropriately to after-hours operational, staffing, safety, and client concerns. Provide support and decision-making during situations requiring leadership outside of normal business hours. Communicate significant incidents and follow-up needs to the Vice President of Homelessness Programs. Leadership and Collaboration Communicate regularly with the Vice President of Homelessness Programs regarding program operations, staffing, client concerns, and emerging needs. Collaborate with the Residential Programs Administrator regarding data, documentation, compliance, and reporting requirements. Maintain effective relationships with staff, clients, community partners, interns, and volunteers. Support Family Tree's commitment to diversity, equity, inclusion, and client dignity. Maintain Fair Housing and Equal Housing Opportunity principles.

Experience working with families and individuals experiencing homelessness or other significant barriers. Experience supervising staff in a human services, residential, shelter, or related environment. Knowledge of trauma-informed and strengths-based approaches. Strong communication, organization, and problem-solving skills. Experience with HMIS and Salesforce Ability to make decisions in a fast-paced, 24/7 environment. Ability to remain calm and effective during crises and challenging situations. Commitment to client dignity, equity, inclusion, and culturally responsive services. Ability to work evenings, weekends, holidays, and participate in an on-call rotation. Preferred Experience Experience working in emergency shelter, transitional housing, homelessness services, or residential programs. Experience with HMIS or other human services databases. Familiarity with 2Gen approaches, domestic violence-informed services, or related models. Bilingual English/Spanish skills. Equal Opportunities and Accommodations Family Tree is committed to building a workplace where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds. Family Tree is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.