Hospitality Associate

Front Desk Representative Provides excellent customer service to all members and guests, representing the Club with professionalism. Registers hotel guests, renders bills, receives cash and credit payments, handles phone calls, and processes incoming and outgoing mail. This is a high visibility position that interacts daily with members, guests, employees, vendors, and various representatives from the community. Part of your job performance requires that you maintain a positive attitude and make a real commitment to competence, job knowledge, pride, professional appearance, courtesy, initiative, and excellence in customer service. You are expected to address issues with an attitude of cooperation and to resolve problems professionally.

Stays informed about Club-related information and communicates it professionally and enthusiastically. Thoroughly understands and follows proper credit, cash-checking, and cash handling policies and procedures Understands and monitors room status information, including room locations, type of rooms available, and room rates Coordinates room status update by notifying housekeeping of all check-outs, late check-outs, early-ins, special requests, etc. Manages room keys and follows security control procedures Operates Front Office equipment, such as ID card creator, mail machine, fax, copier, parking gates, etc. Processes member/guest check-ins and check-outs Processes mail, packages, and messages Coordinates guestroom maintenance work with engineering Reports unusual occurrences or requests to the Human Resources Manager and the General Manager. Knows and follows all safety, security, accident prevention, and emergency policies and procedures Maintains the cleanliness and neatness of the front desk, lobby, and coat check areas Acts as bell person/concierge when necessary Other duties as assigned