Remote Account Manager

Netcore Unbxd is on a mission to build the world’s largest and smartest search intelligence product. Backed by cutting-edge AI and deep commerce expertise, we are transforming how people discover products online. Our team consists of driven professionals and skilled engineers solving real-world search challenges using machine learning, algorithmic problem-solving, and robust infrastructure engineering. The following information aims to provide potential candidates with a better understanding of the requirements for this role. We’ve enabled global e-commerce brands to drive higher conversions, better product discovery, and personalized shopping experiences—delivering enterprise-grade performance with measurable ROI. We are looking for an Account Manager to support our merchants in driving product adoption, engagement, and growth across Unbxd’s solutions. You will manage client relationships, ensure satisfaction, and contribute to revenue retention and expansion initiatives. Strategic Account Management Own a portfolio of Enterprise B2B clients, serving as their primary strategic advisor and advocate. Develop a deep understanding of each customer's business objectives and KPIs to align Netcore Unbxd solutions with their growth goals. Conduct regular Executive Business Reviews (EBRs) to present performance metrics, ROI analysis, and strategic recommendations to senior stakeholders. Proactively monitor customer health scores and usage metrics to identify churn risks early and implement mitigation strategies. Drive net dollar retention (NDR) by identifying upsell and cross-sell opportunities within your book of business. Manage contract renewals, including negotiation of terms and pricing, ensuring high retention rates. 5+ years of experience in Customer Success, Account Management, or Consulting, specifically within the B2B SaaS industry. ~ Proven track record of managing Enterprise-level accounts with annual contract values (ACV) of $100k+. ~ Experience with MarTech, E-commerce, or AI/Search technology is highly preferred. Data-Driven Mindset: Comfortable analyzing complex data sets to prove ROI and make evidence-based recommendations. Negotiation Skills: Strong experience in contract renewal negotiations and commercial discussions. Impact: Work with some of the world's leading retail brands and directly influence their success. Innovation: Be at the forefront of AI and E-commerce technology. Growth: Join a global company with a startup culture that offers significant opportunities for career advancement.