Host

Job Summary: Cheerfully greets and seats all Guests in a friendly manner and assists in maintaining the overall Guest flow of the restaurant. Addresses Guests on their entrance and departure in a manner such that will feel welcome and want to return.

Key Performance Elements/Essential Functions: Opens door for Guests as they arrive and depart. Warmly greets and seats Guests as they enter the restaurant, accommodating any special needs (boosters, disabilities).Manages Guests’ expectations when there is a wait. Handles incoming calls courteously and efficiently, following established guidelines. Acknowledge Guests as they leave and invite them to come back to the restaurant. Performs other functions as time permits and as necessary including, but not limited to, rolling silverware, running food to tables, bussing tables, inspecting restrooms and building exterior, etc. Has a good working knowledge of restaurant, e.g., hours of operation, directions to the restaurant, food & beverage menu selections, general restaurant information (credit cards accepted, check policies, take-out programs, etc. Attempts to resolve all Guest complaints, striving for a flawless recovery to build brand loyalty. Advises management IMMEDIATELY of any Guest complaint Ensures a harassment free environment through proper personal conduct. Upholds safety and security standards at all times. Assists in the ongoing cleanliness and maintenance of all Greeter areas – Reports any deficiencies to management. Responsible for maintenance of all menus, Point of Sale Merchandise, Promotional Materials and other such items that reside in the Greeter area – report any deficiencies to management. Completes assigned weekly cleaning projects. Maintains professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards. Complete other job duties as assigned by the Manager.

Key Competencies/Characteristics: Lives our Core Values & Disciplines. Friendly, easy going and pleasant/smiles easily. Inspires cooperation and teamwork through self-confidence, positive attitude, and enthusiasm. Self-Disciplined. Able to remain positive and calm under stressful conditions. Strong commitment to serving others. Dependable, trustworthy. Willing to extend themselves to the Guests they serve – Hospitable. Genuinely warm and sensitive/polite. Exhibits neat, clean and professional image at all times.

Additional Information: Extreme environmental demands on front of house people are few. The majority of work takes place indoors in climate controlled areas. The only chemicals involved are those of the cleaning kind. Training is given as to the appropriate use of these chemicals. During a typical shift a front of the house Team Member will have intense Guest contact and be involved in moderately to very stressful situations. Team Members must work well with limited supervision within their specific position functions but must be highly interactive with other Team Members to accomplish work.

Experience Requirements: Minimum 6 months experience working in a hospitality, retail, or customer service role