At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
Job Description
GENERAL SUMMARY:
As an Optician, you'll be the expert guide helping patients discover eyewear that enhances their vision and lifestyle. You'll combine clinical precision with personalized service, using advanced fitting techniques and product knowledge to deliver exceptional results that make a real difference in how our patients see the world.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Leverage the E.A.R.N. for Eyewear Consultants methodology to customize each patient's prescription, troubleshoot previous eyewear challenges, and optimize their visual experience Educate patients on lens options and technologies, clearly communicating the benefits of each product family to support informed decision-making Demonstrate expertise in frame materials and design, expertly pre-adjusting frames to ensure accurate measurements and optimal fit Perform precise measurements and detailed documentation required for lens fabrication, ensuring accuracy at every step Efficiently process eyewear orders into our laboratory software system and proactively track orders through completion and delivery Verify spectacle prescriptions using auto and manual lensometry techniques, guaranteeing quality and accuracy before patient delivery Dispense, adjust, and troubleshoot eyewear with expert problem-solving skills, ensuring patient satisfaction and comfort Navigate vision insurance coverage with confidence, interpreting benefits and explaining options clearly to patients Maintain visually appealing product displays and clean eyewear inventory according to store standards, creating an inviting patient environment Support front desk operations including patient check-in/check-out, appointment scheduling, and insurance verification to ensure smooth clinic flow
Qualifications:
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Requires high school diploma or GEDPrevious computer experience and basic math skills preferred Previous customer service, retail, or hospitality experience preferred Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service PolicyMust practice the customer skills as provided through on-going training and in-services.
Additional Information
WORKING CONDITIONS: Works in retail optical environment. Requires evening and weekend hours
