Job Title Ensures all revenue is posted to the correct departments, balances all revenue departments on a daily basis and completes all necessary reports. Essential Job Duties Performs all audit procedures, as set forth by the Hotel and Company, on a daily basis. Performs and is accountable for all required audit reports. Verifies the status of all wake-up call requests and ensures they are properly handled. Balances all cash receipts and work performed during the audit shift. Makes deposit of cash. Prepares the front office for the end of day. Acts as a Guest Service Representative during the night hours. Takes the initiative to greet guests in a friendly and warm manner. Communicates and networks effectively with staff, other departments, and outside representatives in order to maintain a productive and effective department operation. Safeguard and account for the assets of the owners. Comply with policies and procedures required by the department, the company, the Sac & Fox Gaming Commission, and the National Indian Gaming Commission. Monitor the casino environment and follow established safety procedures to provide for the safety of guests and co-workers. Work respectfully and effectively as part of the company team to ensure guest satisfaction, asset protection, and co-worker respect. Supplemental Job DutiesReport to work on time and as required in professional attire, display a high level of personal cleanliness and follow personal appearance standards. Attends all required meetings and training sessions. Performs other job related duties as assigned. Physical Requirements/Working Conditions Normal office environment along with moderate computer use. Requires significant standing and speaking, both in person and via telephone. At times, requires significant use of eyes, hands, arms, fingers and wrists associated with data entry or switchboard use. Exposure to a smoke filled environment with loud and continual noise levels. Must be confidential. Minimum Job Qualifications Knowledge/Education/Work Experiences: Requires High school diploma or GED. Previous Front Desk experience required (minimum of one year). Requires previous computer experience and knowledge of software. Must be able to obtain a gaming license in accordance to the regulations established by the Sac & Fox Gaming Commission.
Skills/Abilities:
Must be able to work directly with the general public. Must be able to change easily and frequently from one activity to another such as from typing, to searching in a directory, to using a telephone. Requires good organizational and communication skills, both verbal and written. Uses personal judgment and specialized knowledge to give information to people. Must be flexible with shift and days off. Must be able to meet all non-supervisory training and education requirements. Preference: Members of the Meskwaki Nation and other Native American Tribes who are qualified applicants are encouraged to apply and will be given preference in accordance to established procedures.
Restrictions:
This position is PROHIBITED from playing all casino games while on duty, except as authorized for employee tournaments. Otherwise, this position may play any casino game while off duty. Employees and members of the household are prohibited from entering company contests and giveaways established for our guests.
