About DCADehumidifier Corporation of America (DCA) designs and builds commercial/industrial dehumidification systems used in natatoriums, manufacturing, and other demanding environments. Founded in 1995 and headquartered in Cedarburg, WI, we’re investing in product quality, training, and support—while keeping the tight-knit, family feel our long-tenured team loves.
The Opportunity:
If you’ve spent years diagnosing refrigeration circuits, reading schematics, and coaching younger techs—and you’re ready to trade the ladder for a headset—this role is for you. You’ll be the calm, trusted voice who helps contractors, reps, and service teams get DCA equipment running right. Most days are phone/Teams and documentation; a smaller portion is hands-on training and occasional site visits for start-ups or complex issues. Who this role is great for A seasoned HVAC/R service technician ready to reduce physical demands and travel. A former service manager or small business owner who enjoys teaching and problem solving. A controls-savvy tech who loves turning hard-won field know-how into clear instructions.
What You’ll Do:- Customer Support (80–90%): Guide contractors through safe, accurate troubleshooting—airflow/static, superheat/subcooling, sensors and safeties, 120V/24V control circuits, 3-phase/VFD basics.
- Training (Classroom + Field, 10–20%): Lead small-group trainings (5–10 people) for start-up/commissioning, best practices, and common diagnostic workflows.
- Documentation & Continuous Improvement: Capture case notes, write clear service bulletins, help keep manuals/troubleshooting trees current, and close the loop with Engineering/Production on recurring issues.
- Parts & RMAs: Recommend parts, create concise quotes/RMAs (warranty & non-warranty), and document root causes.
- What You BringMust-have 5+ years HVAC/R field service (commercial/industrial preferred).Confident with the refrigeration cycle and psychrometrics (sensible vs. latent).Comfortable reading wiring diagrams/P&IDs and using a meter to diagnose control circuits.
- Strong phone presence: patient, friendly, and able to coach a tech to resolution.
- Organized, documentation-minded, and team-oriented; basic computer skills (email, Teams, Excel/Word).Nice-to-have
- Start-up/commissioning or factory tech support experience.
- Experience with dehumidification applications or pool/natatorium environments.
- Familiarity with 3-phase power, VFDs, safeties, sensors, and setpoint strategies.
Why You’ll Love It Here:
Stay in the trade without the daily physical strain—no attics, roofs, or 90° rooftops.
Make a visible impact by mentoring the field and improving reliability.
Tight-knit team, direct access to leadership, and a growing product line.
Compensation & Benefits
Salary: $70,000–$90,000, DOE.
Benefits:
Health, dental, 401(k) with match, paid vacation. Work Location & TravelOn-site at Cedarburg, WI (53012).~10–20% travel for trainings and start-ups
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:- 401(k)401(k) matching
- Health insurance
- Paid time off
- Ability to Commute:
- Cedarburg, WI 53012 (Required)
- Ability to Relocate:
- Cedarburg, WI 53012: Relocate before starting work (Required)
Work Location: In person
