Martti is seeking a senior WorkForce Manager to oversee forecasting, capacity planning, staffing, and real-time management across multiple channels and BPO partners. The role owns NICE IEX WFM setup and reporting, builds efficient staffing models, and drives process improvements to optimize service levels and labor costs.
The ideal candidate has 5+ years in WFM with hands-on NICE IEX experience, strong SQL and analytics skills, and a proven ability to lead a team in a fast-paced, data-driven
