Route Supervisor

Transportation Supervisor

The Transportation Supervisor is a customer-focused delivery leader responsible for overseeing daily transportation operations and supporting route execution in a small facility or department. This role works closely with the leader to ensure safe, efficient, and high-quality delivery service. This hands-on leadership role will direct and coach delivery drivers, leverage performance metrics, safety standards, and customer feedback to drive continuous improvement and actively support business growth through customer visits and sharing sales leads. May be required to perform day-to-day activities such as covering delivery routes, delivering packages, and moving equipment/vehicles, etc.

Provide route coverage/make deliveries to customers using commercial vehicles, which requires the ability to lift up to 75lb and the ability to handle up to 200 lbs. with the use of manual material handling equipment. People Leadership: Recruit, train, and develop a high-performing team of drivers and operations coworkers Conduct performance reviews and provide ongoing coaching and feedback Manage staffing levels and allocate resources based on business volume and operational needs Communicate effectively with team members and promote an open, collaborative work environment Safety & Compliance: Promote a strong culture of safety and ensure compliance with company policies and regulatory requirements Conduct safety audits and lead ongoing safety training initiatives Monitor driver performance, safety metrics, and DOT compliance standards Customer & Business Support: Build and maintain strong relationships with internal teams, customers, and third-party carriers Address service issues and ensure a positive customer experience Identify potential business opportunities and share leads with the sales team when appropriate Continuous Improvement: Evaluate processes and identify opportunities to improve service, efficiency, and cost management Implement operational improvements to optimize workflows and labor utilization Adjust staffing, schedules, and routing based on changing business needs Qualifications Experience:3+ years of experience in transportation, distribution, or operations leadership 2+ year of commercial driving experience; package delivery preferredExperience managing delivery drivers, fleet operations, or last-mile transportation preferred. Demonstrated ability to coach and develop drivers through ride-alongs, safety coaching, and customer service training Experience using KPIs, safety metrics, and operational data to drive performance improvements Previous customer service experience preferredExperience operating pallet jacks, hand trucks, and forklifts preferredExperience with loading docks, desktop deliveries, and bulk deliveries preferred Ability and willingness to operate a delivery vehicle or run a route when needed to support operations during peak periods or emergencies,

Must be able to lift up to 75lbMust be able to handle individual items up to 200 lbs. with the use of manual pallet jack.