Sales Associate

Position: Sales Associate

Reports To: General Manager

Position Overview: The Sales Associate is responsible for delivering an exceptional client experience while driving membership sales, client retention, and studio growth. This individual serves as a primary point of contact for prospective and current members, helping create a welcoming, energetic, and professional studio environment. The ideal candidate is personable, sales-driven, organized, and passionate about fitness and wellness.

Sales & Membership Growth: Generate new memberships by converting leads, inquiries, and introductory clients into paying members. Respond promptly to phone calls, emails, text messages, and online inquiries. Conduct studio tours and explain membership options, pricing, promotions, and class offerings. Follow established sales processes and lead follow-up procedures to maximize conversion rates. Meet or exceed individual and studio sales goals, including membership sales and retail targets. Proactively engage prospective clients and identify opportunities to grow studio revenue.

Client Experience & Retention: Create a welcoming and inclusive environment for all clients and visitors. Build strong relationships with members to support engagement, satisfaction, and long-term retention. Assist clients with scheduling, memberships, billing questions, and general studio inquiries. Address client concerns professionally and escalate issues to management when appropriate. Educate clients on studio offerings, policies, and membership benefits.

Studio Operations: Maintain a clean, organized, and professional front desk and studio environment. Assist with opening and closing procedures as assigned. Support class check-ins, waitlists, scheduling, and general front-of-house operations. Assist with retail inventory, merchandising, sales transactions, and restocking. Ensure studio policies, operational procedures, and brand standards are consistently followed. Support studio events, local marketing initiatives, and community outreach efforts.

Teamwork & Accountability: Communicate effectively with instructors, fellow sales associates, and studio leadership. Participate in team meetings, training sessions, and ongoing sales coaching. Maintain accurate client information, lead records, and sales activity in studio systems. Demonstrate reliability, professionalism, and accountability in all assigned responsibilities. Contribute to a positive team culture and support the overall success of the studio.

Qualifications: Previous sales, customer service, hospitality, or fitness industry experience preferred. Strong communication, interpersonal, and relationship-building skills. Ability to confidently discuss membership options and close sales. Comfortable working toward individual and studio performance goals. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced, client-focused environment. Availability to work a flexible schedule, including evenings and weekends as needed. Passion for fitness, wellness, and creating a positive client experience.

Performance Expectations: Sales Associates are expected to: Consistently follow established sales and lead follow-up procedures. Work toward and contribute to studio membership and revenue goals. Deliver exceptional customer service and maintain high client engagement. Maintain accurate records and complete assigned operational tasks. Uphold Pilates Addiction's standards for professionalism, teamwork, and studio presentation.

Work Environment: This position operates in a boutique Pilates studio environment and requires regular interaction with clients, prospective members, instructors, and management. The role combines sales responsibilities with front-of-house operations to support a welcoming, organized, and successful studio. Pilates Addiction is committed to creating a supportive community where clients feel welcomed, confident, and motivated throughout their wellness journey.