Field Calibration Services Supervisor The Field Calibration Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery, supports technician development, and helps maintain strong customer relationships. The ideal candidate will have hands-on calibration experience and be comfortable supervising small teams, assisting with technical troubleshooting, and ensuring compliance with accreditation standards. Approximately 20–30% travel is required to support field teams and customers. This role also requires the supervisor to spend approximately 30% of their day performing calibrations, especially during high-demand periods or when covering for technician absences.
Key Responsibilities
Team Leadership & Daily Support:- Supervise daily tasks of calibration technicians across multiple sites and remote teams.
- Assign and track calibration work, monitor turnaround times, and support daily workflow planning.
- Provide mentoring and technical guidance to team members, including hands-on calibration assistance when needed.
- Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g., torque, temperature, pressure, electrical, dimensional).Calibration & Technical Oversight
- Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001, AS9100, ANZ540.1).Review calibration data for completeness and accuracy; ensure proper documentation and traceability.
- Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues.
- Help maintain calibration equipment and ensure readiness for audits.
Operational Excellence:
Ensure compliance with safety protocols and company SOPs across all calibration activities.
Monitor performance metrics (e.g., OTD, quality scores, asset throughput) and escalate issues as needed.
Support audit preparation and actively participate in ISO, ANZ, and AS audits.
Participate in and support process improvements, including Kaizen, 5S, and other lean initiatives.
Customer Service & Communication:
Act as the local point of contact for assigned customer accounts, assisting with service updates and issue resolution.
Help facilitate customer check-ins, support QBRs, and attend onsite visits as needed.
Communicate clearly with customers about service status, scheduling, and technical requirements.
Onsite Engagement & TravelTravel to customer locations (~60–80%) to support calibration activities, provide team oversight, and attend customer meetings.
Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution.
Qualifications:- 3–5 years of calibration experience in a lab or field environment, preferably in multiple disciplines.
- Experience supervising technicians or leading small teams is highly preferred.
- Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO9001, AS9100, ANZ540.1).
- Strong communication skills with the ability to work across teams and with customers.
- Proficient in calibration software, Microsoft Office, and service management tools (e.g., Gage, FSM, CalWeb, Dynamics).
- Ability to travel up to 80%.
Preferred Skills:- Certified or formally trained in specific calibration disciplines (e.g., electrical, dimensional, pressure).
- Experience leading or participating in 5S or Kaizen events.
- Familiarity with metrology concepts and measurement uncertainty.
- Experience supporting multi-site operations or large customer accounts.
Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.
Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com.This position is also eligible for bonus as part of the total compensation package.
The salary range for this position (in local currency) is 35.14 - 57.14 The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.
