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ADMISSIONS SUPERVISOR
Full Time Mall at Bay Plaza, Bronx, NY, US
Salary Range: Up to $17.50 Hourly
Open Recruitment - Walk-ins are welcome
Friday: 1:00pm - 6:00pm
Monday: 5:00pm - 7:00pm
Ask to see the Venue Manager
Billy Beez is the ultimate indoor play park for kids and kids-at-heart! Our 25,000*sq. ft. play parks offer a variety of features and activities. From slides to sports courts, tunnels to towers, ball blasters to bouncy trampolines, adventure is always right around the corner at Billy Beez.
As Admission Supervisor, you will be functioning as Head Cashier and be responsible for effectively executing and supervising the Admission Procedure and Customer Service aspect of the park - in line with our Mission Statement,
Safe, Secure, Clean and Fun environment for All Ages
Key responsibilities:
Admission Procedure: Executing and supervising the Brand’s Admission procedure from customer registration through transactional accuracy to gate security.
Product: Up to date knowledge on new Products, Prices, Packages and Offers
Sales Performance: delivery of Daily and Weekly sales goals
Gate Security: enforcement of Brand Standard Entry and Exit gate procedures
Cash Handling: Banking, Shift change, Cashing up, End of Day procedure
Customer Service: Monitoring front desk interactions and ensuring that guests experience professional and high standard customer service in all situations.
Operational Compliance: Ensuring that all actions and decisions are in compliance with Billy Beez’s Standard Operating Procedure, Employee Handbook and Mission Statement.
Guest Experience:
Delivering consistent and brand standard customer experience through correct execution of the Brand’s cleanliness, security, and safety related programs, procedures and policies.
Team Leadership: Evaluates team members’ knowledge, educates them on work related policies and procedures
Direct Reports: Direct department responsibilities over the Cashiers and Gate Attendants.
Job Requirements: Experience in key holder or supervisory position
Experience in staff training and team leadership
Experience in cash handling and front desk
Experience in operational compliance management
Experience in customer service management
Must be 18 years of age or older
Availability Requirements: Must have open availability
Must be able to work during weekends and holidays
Shifts are assigned as per business need
