Senior Customer Success Leader - Remote, Enterprise SaaS

Backlight, a fully remote company, seeks a Senior Customer Success Manager to own the success of high-value North American clients, driving measurable outcomes, maximizing platform value, and influencing product direction. You will build deep relationships with senior stakeholders, guide customers on Iconik and Wildmoka, manage renewals and expansions, monitor health signals, and collaborate with Product, Engineering, and Sales to align roadmaps and growth.