Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here. General Summary The primary function of this role is to help customers find eyeglasses and contact lenses that are the best match for each patient while providing the highest levels of quality and care.
Essential Functions:- Determine the reason for the patient's visit, identify lifestyle needs, and deliver recommendations to patients for eyewear needs following the prescription given by their optometrist
- Attract and retain customers by delivering exceptional customer service, fostering customer retention, and promoting outstanding patient satisfaction
- Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
- Recommend specific lenses, lens coatings, and frames to suit customer needs, occupations, habits, and facial features
- Take measurements, assist patients with adjustments and/or troubleshooting, and dispense eyewear
- Ensure correct pricing and realistic delivery time quotes to patients
- Ability to provide enthusiastic and concise communication to meet and exceed patient expectations as well as foster positive relationships with team members
- Clean and merchandise display daily, always displaying effective merchandise
- Assist with insurance billing and processing orders
- Document all patient communication in patient records within practice software system
- Work on special projects and perform other related duties as assigned or requested
- Job Specifications
- Typically has the following skills or abilities:
- One to two years of experience in related field
- If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
- Working knowledge of MS Office package
- Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
- Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
- Excellent interpersonal and rapport-building skillsAbility to ask appropriate and relevant questions to identify customer needs
- Proven problem-solving, negotiating, and decision-making skillsAbility to use appropriate discretion and judgment in applying customer/call handling guidelines
- Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment
- For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Working Conditions:
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.#LI-ONSITE#LI-VENTURESVSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. VSP is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. To help us ensure we meet our commitment to equal employment opportunity, please consider responding to the following optional questions regarding race and gender. We are asking you to provide this information on a voluntary basis. All responses will be kept confidential and will in no way impact the consideration of your application. Applicants who live in the following jurisdictions should not respond to the race or gender self-identification request, so please select "Prefer not to say, I Don't Wish to Answer, I decline to self-identify, or I decline to identify my race and ethnicity" for the questions: Washington D.C.HawaiiIowaMaineMichiganMinnesotaOhioPennsylvaniaRhode Island WashingtonUnincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
