Visitor Services Associate

Department: Visitor Services

Workplace Location: Los Angeles – Academy Museum

Summary/Objective The Academy Museum of Motion Pictures furthers the understanding, celebration, and preservation of cinema through inclusive and accessible exhibitions, screenings, programs, initiatives, and collections. Welcoming visitors from Los Angeles and around the world, the Museum works in active partnership with motion picture artists and specialists, scholars, staff, and diverse communities to contextualize and challenge dominant narratives around cinema, inspiring discourse, connection, joy, and discovery. Visitor Services Associates focus on on-site sales of the Museum's programming, membership, group sales, and retail offerings while also creating a welcoming environment for the Museum's audiences. Proactively and energetically engaging with our visitors, Associates will be trained (paid) on customer service and sales skills as well as security regulations. Visitor Services Associates will move between the Winkler Welcome Center, the Academy Museum Store, and the Oscars Experience gallery and other posts throughout the day on a flexible, as needed basis. This position is represented by a union. Essential Functions Of The JobWork well with people of diverse backgrounds and experiences. Champion the museum's mission. Warmly welcome visitors to the museum with a friendly demeanor and initiate engagement to launch their experience with information on all Museum offerings, including exhibitions, events, daily activities, film screenings, group sales, retail products, and Fanny's Restaurant and Café.At the Winkler Welcome Center, handle cash transactions and assist visitors with tickets to the museum, screenings, and special events. In the Academy Museum Store, sell Museum merchandise and related products. At the Oscars Experience gallery, sell tickets and staff the gallery. At all sales locations, focus on sales of Museum memberships. Handle group sales inquiries, support group check-in, and ensure groups are prepared for their visit. Act as a communications representative for the museum, assisting via phone and email and providing excellent customer support to our visitors. Support events hosted by the museum, including screenings, activations, and special programs. Demonstrate skill in addressing customer complaints and concerns with patience and empathy. Demonstrate a commitment to upholding the museum's values and mission. Attend department meetings/huddles, read departmental memos and remain aware of all policy updates. Other duties as assigned.