Sr. Manager, Selling and Client Development

ESSENTIAL FUNCTIONS: Selling Effectiveness: Partners with cross-functional partners to lead selling effectiveness efforts for functional service & selling priorities. Loyalty Program: Integrates our Loyallist program/Bloomingdale’s Credit Card within our selling journeys; Partners with Loyalty Marketing team to support customer acquisition & retention. Client Development: Provides the necessary strategy & tactics to grow customer share of wallet, repeat visits, & spend per customer; establish nuances of client development in different product categories and roles. Client Outreach: Develops and executes a comprehensive roadmap for proactive client outreach, leveraging selling tools to ensure consistent, impactful, & personal communication with our clients. Business Stakeholder: Represents the business interest for all existing and future selling tools; Maintains partnership with Macy’s Tech on development/deployment of client development selling tools. Team Collaboration: Works in collaboration with Customer Experience & Strategy partners to ensure selling journeys are supported and connected to other initiatives; Works in collaboration with cross functional partners to deliver a holistic approach to maximize impact (staffing, technology, human resources, education, store leadership, etc) Performance Optimization: Establishes key performance indicators (KPIs) and metrics to measure the success of selling journey initiatives. Analyzes data, seeks & responds to feedback to optimize strategies for maximum impact.