UNCLE Credit UnionJoin an award-winning team! UNCLE Credit Union has been voted Best Credit Union in the East Bay for nine consecutive years and a Top Workplace for five consecutive years. We're looking for an on-site part-time member-focused professional who is passionate about helping people achieve financial success through exceptional service and personalized financial solutions.
What You'll Do:- Assist members through in-bound, phone, chat, and email interactions
- Build relationships by identifying member needs and recommending appropriate products and services.
- Educate members on credit union products, services, and digital banking tools.
- Support account inquiries, transactions, technical support, and service requests.
- Meet service, quality, and referral goals.
- Accurately document member interactions and maintain compliance with policies and regulations.
- Collaborate with team members to deliver an outstanding member experience.
What We're Looking For:- High school diploma or equivalent.
- Six months or more of banking, credit union, financial services, call center, or customer service experience.
- Strong communication, problem-solving, relationship-building skills and strong verbal and written communication ability
- Comfortable using multiple computer systems and applications.
- Ability to thrive in a fast-paced, team-oriented environment.
- Financial institution experience preferred.
- Spanish speaking is preferred
- Why UNCLE?At UNCLE Credit Union, you'll be part of a collaborative culture that values service, growth, and community impact. If you're motivated by helping others and creating exceptional member experiences, we'd love to hear from you.
- Apply today and become part of an award-winning organization dedicated to making a difference for our members and communities.
Compensation: $23-27/hr. DOE. (Additional: Spanish Speaker hourly premium)
