Investigational Device Coordinator (Raleigh)

Inventory Communication & Coordination: Site Query Handling: Respond promptly and professionally to inbound queries from clinical sites regarding device shipments, deliveries, and returns, drawing on prior clinical trial communication experience to resolve routine issues independently and escalating complex cases to the senior Customer Success Executive. Shipment Tracking Support: Monitor and log the status of inbound and outbound shipments of IDE devices between the manufacturing site, warehouse, and clinical sites across Europe. Follow-Up Communication: Send shipment confirmations, delivery updates, and reminder notices to sites and couriers to keep the inventory pipeline moving smoothly. Returns & Expiry Support: Assist in coordinating the return of expired Investigational Product (IP) devices and used kits from sites, under guidance from senior team members. Data Entry & Record KeepingeCRF/Inventory Data Entry: Accurately enter shipment, receipt, and return data into eCRF and inventory management systems (e.g., Mednet) in a timely manner. Basic Reconciliation Support: Support daily comparison of warehouse stock records against system data, flagging any discrepancies to the supervising manager. Documentation Filing: Maintain organized digital and physical files of shipping manifests, delivery receipts, and related paperwork to support audit readiness.

Stakeholder Support: First Point of Contact: Act as an initial, friendly point of contact for site coordinators on straightforward tracking and status questions, ensuring a positive customer service experience. Internal Coordination: Liaise with warehouse staff and courier partners to relay shipment updates and help resolve minor delays or documentation gaps. Reporting Assistance: Help prepare routine inventory status summaries and reports for review by the senior Customer Success Executive and sponsor.

Additional Responsibilities: Compliance Awareness: Follow established procedures for device handling, storage, and shipping documentation in line with GCP/GMP standards and applicable regulations. Learning & Development: Build working knowledge of clinical trial logistics processes, temperature-controlled shipping requirements, and eCRF platforms. Continuous Improvement: Flag recurring issues or process inefficiencies to the team and support the implementation of improvements. Qualifications & Skills

Experience: 1–2 years of experience in clinical trial communication, coordination, or customer service within a clinical research, pharma, or medical device environment (e.g., site communication, trial supply/logistics coordination, or CRO/sponsor-facing support).

Technical Skills: Comfortable with MS Office (especially Excel and Outlook); willingness and aptitude to learn eCRF platforms (e.g., Mednet, Rave) and warehouse management systems (WMS).Communication: Clear, professional written and verbal communication skills in English; comfortable corresponding with international site contacts across Europe. Attention to Detail: Strong accuracy in data entry with the ability to spot and flag inconsistencies. Attitude: Organized, proactive, and eager to learn, with the ability to follow structured processes and escalate appropriately when needed.

Education: Bachelor's degree (or equivalent, in progress or completed) in Life Sciences, Business, Supply Chain/Logistics, or a related field preferred.