Concierge

RESPONSIBILITIES: Greet incoming Residents and their families, ensuring a smooth and stress-free move-in experience. Confirm rooms are clean, prepared, and welcoming prior to each new Resident's arrival. Orient new Residents and families to the community, providing a full tour of the Facility. Liaise with unit managers to coordinate timely evaluations for newly arrived Residents. Check in with new Residents within their first three days of residency. Conduct a minimum of three walkthroughs per floor daily to check in on Resident needs and address concerns. Keep an accurate daily log of questions, concerns, and issues raised, along with any follow-up actions taken. Submit daily logs to the Facility Administrator. Support Residents through the discharge process, with a follow-up call or visit the following day. Pitch in wherever needed — a collaborative, flexible team player who helps solve problems across the board.

QUALIFICATIONS: Active CNA license required