Field Manager for Emergency Roadside Assistance company

Responsibilities: Oversee and coordinate daily field operations for roadside assistance and lockout service technicians across Brooklyn and ManhattanDispatch, schedule, and manage field technicians to ensure timely response and customer satisfactionMonitor job progress and quality, conducting on-site check-ins and performance evaluationsServe as the primary point of escalation for complex or urgent roadside and lockout service callsTrain, mentor, and onboard new field technicians to uphold company standards and safety protocolsTrack fleet activity, equipment inventory, and technician productivity using company tools and softwareCommunicate with customers and resolve service complaints or issues in a professional manner Requirements: 2+ years of experience in field management, operations supervision, or a related roleBackground in roadside assistance, automotive services, locksmith services, or emergency response preferredStrong leadership skills with the ability to manage and motivate a mobile workforceExcellent communication and customer service skills under pressureValid driver's license with a clean driving record requiredAbility to work flexible hours, including evenings, weekends, and on-call shifts as neededProficiency with dispatch software, scheduling tools, or fleet management systems is a plus About Us: Pop-A-Lock is a nationally recognized leader in emergency roadside assistance and locksmith services, trusted by millions of customers across the country. Our Brooklyn team is known for fast response times, professional technicians, and a genuine commitment to helping people when they need it most. We take pride in fostering a supportive, team-first culture where employees are empowered to grow and make a real difference every day.