Host
Position Overview:
The Host position greets the customer immediately when they enter the restaurant. This position must possess a personal and energetic personality to welcome and seat guests ensuring their needs are accommodated. The Host controls the flow of the restaurant through seating and to alleviate servers from getting multiple tables at one time to ensure each guest gets an excellent service experience. The Host must be aware of new menu items and specials and be able to answer all questions about the menu. The Host may also act as the person responsible for To Go Orders. The Host follows up with guests as they are leaving to ensure they had a great experience and invites them to return. They are attentive to the FOH atmosphere and ensure that the lighting, music volume, and overall cleanliness are all being kept up for a great first impression.
Accountabilities:- Ensures proper sanitation and food handling
- Food & Beverage Quality Assurance
- Accurate Food Presentation
- Menu Knowledge
- Rotation Seating
- Prepared, in uniform & Punctual for Shift
- WelcomingAware of Events & Specials
- Friendly & Attentive Customer Service
- Responsible Cash Handling
- Service SpeedStore Events Spokesperson
- Order Accuracy
- CleanlinessTo Go Sales Person
- ResponsibilitiesTeam PlayerTeam Communication
Performs assigned tasks such as but not limited to busing tables, getting or refilling of beverages, cleaning doors and/or windows, cleaning the parking lot, cleaning bathrooms, sweep and mop, cleaning of menus, and rolling of silverware.
Continuous development of food & beverage product knowledge
Knowledge, Skills, Abilities
Customer Service SkillsBasic Mathematical Computations Skills
Ability to maintain Professionalism at all times
Ability to communicate clearly
Ability to work well with others
Ability to multi-task
Ability to stand on feet for 6-9 hours at a time and be able to lift up to 50 lbs
