Investment Services Assistant (On-Site in Syracuse, NY)

Please note: All candidates will be subject to a background check to determine employment eligibility. For roles that require an NMLS you may be subject to a credit check. The Investment Services Assistant (ISA) is responsible for providing administrative, operational, member service, and sales support to the Investment Services Program. The ISA plays a critical role in supporting Financial Advisors and the Operations Manager by processing transactions, maintaining accurate records, coordinating client communications, and assisting with business development initiatives. This position helps ensure a high level of service, regulatory compliance, operational efficiency, and member satisfaction while contributing to the overall growth and success of the investment program. This position is based in Syracuse, New York and requires full-time, on-site presence at our Empower FCU Investment Services offices. The hourly pay range for this position is: $21.97-$32.96 Essential Functions & Responsibilities: Investment Services Operations & Advisor Support: Serve as a primary administrative support resource for assigned Financial Advisors and the Investment Services Program. Maintain and expand knowledge of investment products, services, systems, and industry regulations. Maintain required licenses, credentials, and certifications necessary to support the investment program. Assist Financial Advisors with daily operational and service needs. Support advisor productivity through effective organization, scheduling, and workflow management. Ensure all activities are completed in accordance with regulatory requirements, company policies, and industry standards. Member Service & Transaction Processing: Process and verify investment-related transactions, transfers, account changes, and other service requests as directed by the licensed Financial Advisor and authorized by the client. Receive and respond to incoming calls from existing and prospective clients regarding Investment Services. Assist clients with account servicing requests and general program inquiries. Prepare and process new account documentation and related paperwork. Schedule client appointments and maintain advisor calendars. Provide a high level of member service through timely, professional, and accurate communication. Escalate complex service issues to the appropriate Financial Advisor or Program Manager as needed. Documentation, Compliance & Records Management: Prepare, review, and maintain account documentation, correspondence, reports, and business records with a high degree of accuracy and confidentiality. Maintain FINRA-compliant filing systems and records related to investment transactions and client activities. Ensure all required documentation is complete, current, and properly retained. Maintain current versions of LPL, SEI, AssetMark, and other required forms, prospectuses, disclosures, and regulatory documents. Open and process incoming client correspondence when authorized by the LPL OSJ Manager. Accept, document, safeguard, and process checks, securities, and other negotiable instruments in accordance with established procedures. Record service activities, correspondence, and client interactions within designated tracking systems. Support compliance efforts by adhering to applicable regulatory requirements, policies, and procedures. Program Development & Business Support: Support business development efforts and growth initiatives for the Investment Services Program. Assist with referral opportunities between Investment Services and Empower Federal Credit Union business units. Coordinate with the Marketing and Communications team to promote investment services to current and prospective members. Participate in process improvement initiatives to increase efficiency, accuracy, and service quality. Assist with special projects and departmental initiatives as assigned. Keep the Operations Manager informed of project status, challenges, and key developments. Contribute to achieving departmental goals while maintaining established timelines and budgets. Perform all other duties as assigned. Performance Measurements: See Dayforce (HRIS) Performance Management for Goals upon start in role, and annually.

Experience: 3 to 5 years of experience in investment services, financial services, banking, wealth management, securities operations, or a related administrative support role preferred.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to sit for long periods at a time, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 35 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. This Job Description is not a complete statement of all duties and responsibilities comprising the position. Empower Federal Credit Union is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic including race, religion, ethnicity, color, national or ethnic origin, age, sex, sexual orientation, gender identity or expressions, transgender status, sexual or other reproductive health decisions, marital status, ancestry, citizenship status, physical or mental disability, genetic information/ predisposition or carrier status, status in the uniformed services of the United States (including veteran status) or any other basis protected by applicable national, federal, state, provincial or local law. Our Equal Employment Opportunity Policy Statement reaffirms our commitment.