0922-Manager I

0922 Manager I – Terminal Systems Assistant Manager - SFO (Eligible list ID 163626) Recruitment: RTF0163625-01155080

Working at SFO:San Francisco International Airport (SFO) is one of the most dynamic and consequential airports in the world, serving as the primary international gateway to Northern California and Silicon Valley. As an enterprise department of the City and County of San Francisco, SFO welcomes over 54 million guests annually and offers nonstop service to more than 140 destinations worldwide on 50+ airlines. SFO is far more than a transportation hub. It is a recognized leader in environmental sustainability, equity, arts and culture, and forward-thinking infrastructure. With approximately 1,900 City employees and a broader community of more than 25,000 workers across airlines, concessionaires, and partners, SFO generates significant economic vitality across the Bay Area region. Our mission is to deliver an airport experience where people and our planet come first. Our core values of Safety and Security, Teamwork, Excellence, Care, and Equity guide everything we do as we build a supportive, purpose-driven workplace where all employees can thrive. SFO is proud to be an equal opportunity employer committed to a diverse, equitable, and inclusive workplace. We welcome candidates of all backgrounds, identities, and lived experiences. Applicants are considered regardless of race, sex, age, religion, color, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity or expression, military and veteran status, or other protected category under applicable law. Under administrative direction, the Terminal Systems Assistant Manager is responsible for ensuring that Airport-owned Terminal Systems such as passenger processing system (PPS), information displays (IDS), Airport resource allocations and other shared-use equipment are operated and maintained in a safe and efficient manner through evaluations and inspections. This position will ensure compliance with Service Level Agreement by evaluating work completed by contractors and track how systems are operated and maintained as well as compliance with Airport rules and standards. The essential functions of this position include, but are not limited to, the following: Ensure Airport-owned Terminal Systems equipment and technologies are operating and maintained in a safe and efficient manner through evaluation and inspections. Evaluate functionality of Airport systems by developing reports and tracking data for compliance with Service Level Agreements. Assist in the review, assignment and billing of airport common use resources as well as tracking of common use equipment and consumable stock inventories. Monitor the allocation of commons use resources to ensure optimal utilization as well as helpdesk tickets and response and provide follow-up actions to ensure system efficiency. Submit work orders to facilities department and contractors to ensure equipment and systems are maintained efficiently. Assist with the creation and maintenance of system rules and verifying the system application performance is functioning as intended. Upload Quarterly Standard Schedules Information Manual (SSIM) into resource management system (RMS) and Airport Operation Data base (AODB).Work with the AIOC (Airport integrated Operations Center) in developing and implementing operational policies and procedures. Establish and maintain relationships to ensure system utilization with contract service provides, airlines, and other Airport stakeholders. Provide assistance and training to Airport stakeholders such as airlines, federal agencies, concession, and contractors, on the use of Airport terminal systems. Perform other duties as assigned. How to qualify QualificationsEDUCATION:Possession of a baccalaureate degree from an accredited college or university; ANDEXPERIENCE:Three (3) years of professional-level experience in aviation operations, airport facilities operations, and/or airport common use and resource management systems coordination; ANDPossession of or ability to obtain a valid California Class C driver license prior to employment. Education Substitution: Additional qualifying full-time work experience (2,000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units. Desirable Qualifications The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring. Experience interpreting airport rules and regulations pertaining to airport operations, including Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) regulations. Experience with airline related systems, such as gate and facilities management systems, Passenger Boarding Bridges (PBB), and Baggage Handling Systems (BHS).Experience developing and implementing quality control processes for the evaluating of maintenance work associated with Baggage handling systems and Passenger Boarding Bridges. Experience interpreting, evaluating and implementing contractual requirements. Knowledge of mechanical systems and controls. Excellent oral and written communications skills. Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. Nature of WorkMay be required to deal with system interruptions/tests and emergencies outside of regular schedule, including weekends, nights, and holidays. Verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Verification of Experience and/or Education