Client Partnership Manager

Contributing to the long term business strategy and being one of the primary representatives of our clients’ interests. Providing hands-on support for the Chief Customer Officer, Head of Operations, Regional Heads and Head Account Managers. Oversight of key clients across the whole business, keeping them tight, and sharing best practice across our client portfolio. Ultimately ensuring that SilverDoor delivers proactive account management and associated service levels that are unrivalled in our sector.

Actively engaged in maximizing each relationship. Supporting the strategic development of all managed accounts, including the execution of account development plans with each Head Account Manager / Account ManagerSupporting the implementation of new accounts in conjunction with the Chief Customer Officer, Head of Operations, Regional Heads and relevant Head Account Manager / Account ManagerSupporting the roll-out of the Orbi self-booking tool across our managed client base Supporting for the Orbi implementation process for major accounts Commercial Strategy & Performance With support from the company’s lawyers where appropriate, supporting the Chief Customer Officer with reviewing and negotiating commercial agreements Maintaining a strong awareness of competitors in order to ensure that we maintain a competitive edge Responsible for having a deep understanding of our own technology, and that of the wider business travel sector Supporting the Chief Customer Officer and VP of Business Development with RFP submissions Leading and supporting presentations to sell the SilverDoor concept Helping to identify opportunities to win new business Providing additional support to Account Managers when ‘Hot Leads’ are identified Provide back-up support to Business Development team if needed for pitches etc Relationships / Network To maintain a personal relationship with key contacts at each of our top 30 corporate accounts To be a recognisable face in the sector and maintains positive relationships with major property partners Takes an active role in client-focused industry associations for example ITM & EuRALeadershipWillingness to challenge convention and develop more effective ways of doing things Continually seeks to enhance personal knowledge of the serviced apartment and wider business travel / relocation sectors Maintaining a positive demeanor at all times Setting the example with service, presentation and attitude

Commercial awareness Account management Account development Business development Personal relationships with top 10 clients Management of teams across geographies