Dutch Wonderland Retail Manager

Dutch Wonderland Retail Manager Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Retail Manager oversees all aspects of Retail and Rentals at Dutch Wonderland. This position is responsible for the strategic planning and oversight of programs and initiatives to maximize in-park revenue across all revenue generating channels for retail and rentals.

Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests. Become knowledgeable of performing the essential duties of all retail and rentals positions and backfill these positions when needed Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline. Ensure that all required meal and other breaks are being given in accordance with PA law Assist with team scheduling and timekeeping activities

Interact with guests on a face-to-face basis, answering questions, asking for feedback, and promptly addressing concerns. Maintain and submit accurate inventories for Retail in coordination with Revenue Director Assist the Revenue Director with Food and Beverage inventories, as needed Compare invoices with price sheets and monitor returns for credits Monitor POS menus throughout park to ensure pricing and items are accurate Ensure all Revenue areas maintain acceptable cleanliness and safety standards, as established by state and local governing agencies Develop working relationships with external retail vendors and suppliers Perform administrative duties including assisting with entering daily revenue, typing, preparing reports, and ordering supplies in coordination with revenue and park leadership Generate financial/operating reports and perform in-depth studies of annual sales, attendance logs, inspections, and labor costs Ensure compliance with all PCI related standards, policies and procedures Communicate, govern and reinforce department visual display and general shop appearance standards in accordance with department guidelines Assist in other areas of park operations, as needed All other duties as assigned by leadership

Ability to operate various motorized vehicles, including trucks, golf carts, forklifts, etc. Ability to speak with guests directly to resolve any guest concerns Ability to cultivate and maintain relationships with internal and external stakeholders Must possess strong leadership and employee motivations skillsMust possess proficiency with Microsoft Excel, Word, and Power Point. Strategic vision and ability to "think out of the box"Ability to handle high-pressure situations, meet the demands of constant deadlines and coordinate multiple priorities in a dynamic environment. Must possess strong written and verbal communication skillsMust possess strong attention to detail and problem-solving abilities