Doula Support Associate Provides proactive advance planning, as well as companionship, comfort, and guidance while clients face the phases of an end-of-life illness. Serves those at Landis Homes, its affiliates, and the greater community. Works flexible hours as needed. Embraces and supports the organization's mission, vision and guiding values. Respects the dignity, honor, and diversity of all persons. Functions as a positive team member in the development and encouragement of relationships that support community, both interdepartmentally and intra-departmentally, with an Honoring Lives philosophy of serving others. Demonstrates flexibility and openness of learning and adapting to change as roles and expectations evolve over time. Support the client's end-of-life planning, legacy project, vigil needs, and closure. Engage loved ones and volunteers in meaningful, supportive activities as desired by the client. Refer clients to appropriate services outside the scope of the doula role. Respect the involvement of clergy and chaplains as desired by the client. Support family connections as preferred by the client. Participate in rituals such as the Walk of Honor on the Landis Homes campus and other end-of-life rituals off campus as appropriate. Provide presence and comfort during the vigil and dying process. Offer caregiver education and respite presence, normalizing expected changes in the dying process without providing medical advice. Coordinate practical next steps after death, including rituals, space care, and connections with funeral or memorial providers, according to the client's wishes. Provide early engagement from diagnosis onward to prioritize what matters most and prepare for anticipated changes. Assess the needs and desires of the client and complete a Service Agreement. Maintain clear role boundaries as a non-medical support professional and refrain from clinical tasks or medical advice. Collaborate proactively with the interdisciplinary team such as hospice, palliative care, chaplains/clergy, social work, nursing, and volunteers to ensure aligned support. Adhere to compliance policies regarding confidentiality, HIPAA regulations, and resident and client rights. Comply with regulatory agency standards and applicable policies and procedures. Comply with safety and infection control protocols in all aspects of the job. Demonstrate understanding of the Code of Conduct and abide by its guidelines in all aspects of the job. Attend in-services and team meetings as required for the role. Document services provided in accordance with organizational standards. Additional duties and responsibilities as assigned. Must be at least 18 years of age. Bachelor's degree in Human Services field or equivalent experience. Completion of recognized End-of-Life Doula training program required, will consider those willing to get needed training. Minimum 1 years of experience providing direct support in end-of-life, hospice, palliative care, or related settings preferred. Strong skills in emotional presence, active listening, and non-directive support. Knowledge of grief processes and family dynamics at end-of-life. Proficient in use of computer and related technology required for the role. Good verbal, non-verbal, and written communication skills required. Openness to supporting diverse beliefs and traditions.
