Operations & Research Specialist

Operations & Research Specialist Titan Lien Services is a legal document preparation company serving the construction industry. We're hiring an Operations & Research Specialist to own our daily mail production, manage a preliminary notice research queue, and assist as a technical point of contact for our remote IT team. This is a hands-on, varied role. You'll run production equipment in the afternoon, spend the mornings researching construction projects and calling general contractors for missing information, and occasionally help troubleshoot a network issue or build out a document template. If you like doing the same thing all day, this isn't the job. If you like owning a lot of ground and being the person who keeps things moving, it is. This role will be based in our Scottsdale, AZ office and is required to be in office Monday - Fridays. What You'll OwnDaily Mail Production Process all outgoing mailing batches each day, start to finish Operate copiers, folding machine, and postage meter Deliver mail to the post office daily and maintain the mailing schedule without exception Track supply levels (paper, toner, postage) and flag reorders before we run out Incoming Mail & Document Processing Collect, sort, and route incoming mail Process all preliminary notice acknowledgements and attach them to the correct job file in Salesforce Maintain accuracy and organization of job file documentation Preliminary Notice Research & Outreach Manage your own preliminary notice job queue from intake through completion Research construction projects and identify property owners, lenders, and responsible parties using public records and online databases Call and email general contractors, subcontractors, and project stakeholders to request job sheets and missing project information Follow up persistently until information is obtained; escalate when a job stalls On-Site Technical Support Serve as the in-office hands for our remote IT team during outages or hardware issues Perform basic troubleshooting on workstations, printers, network connections, and the server Assess and clearly describe issues to off-site technicians so they can resolve them quickly Document Template Development Assist the Operations Manager with basic coding to build and test document templates for new document services Training provided — we're looking for aptitude, not a portfolio

Titan Lien Services is committed to diversity and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.