Job Description:
Lead the Guest Experience at Randall Oaks Zoo! Are you passionate about customer service, leadership, and creating memorable experiences for guests? The Dundee Township Park District is seeking a Zoo Guest Services Lead to help oversee daily front-of-house operations at Randall Oaks Zoo. This role is perfect for an organized, energetic individual who enjoys working with people, leading a team, and contributing to a fun and welcoming environment for visitors of all ages.
What You'll Do:
Provide exceptional customer service and oversee the overall guest experience throughout the Zoo.
Open and prepare front-of-house operations each day.
Handle cash, credit card, and other financial transactions accurately and responsibly.
Maintain inventory for the gift shop and concession areas.
Lead, support, and supervise a team of seasonal cashiers.
Complete inspections, reports, and operational records in a timely manner.
Monitor zoo grounds, signage, walkways, parking areas, and safety equipment.
Assist with custodial, maintenance, and safety-related tasks as needed.
Serve as the on-site incident commander during zoo operating hours when necessary.
Represent the Dundee Township Park District with professionalism, positivity, and excellent customer service.
Who You Are:
Associate's or Bachelor's degree in Business, Hospitality, or a related field preferred.
Three years of progressively responsible experience in hospitality, guest services, recreation, tourism, or a similar field preferred.
Previous leadership or supervisory experience is highly desired.
Strong organizational, communication, and customer service skills.
Comfortable handling cash and managing multiple priorities in a fast-paced environment.
Proficient with Microsoft Office and willing to learn recreation and point-of-sale software systems.
Able to remain calm and make sound decisions during emergencies or high-stress situations.
Bilingual English/Spanish skills are strongly preferred.
Ability to work outdoors in varying weather conditions and perform moderate physical activity.
Schedule
Monday through Friday, 8:30 AM to 12:30 PMApproximately 20 hours per week
Occasional weekends, holidays, and special events as needed
In Exchange for Your Time and Talent, We Offer:
Free memberships to our Randall Oaks ZooFree/discounted District programs, merchandise, and concessions
Access to Credit UnionReady to Join Us?
If you enjoy working with people, leading a team, and helping create an exceptional experience for our Zoo guests, we'd love to hear from you.
Apply today and become part of the Randall Oaks Zoo team!
