Inbound Customer Service RepresentativeWe're looking for upbeat, motivated individuals to join our Inbound Customer Service team, helping guests make the most of their vacation packages. You'll guide callers through planning and booking their trips, offering expert advice, resolving concerns, and creating a positive, memorable experience from start to finish. If you're energized by great conversations and enjoy making someone's day, this could be the perfect fit. Available Shifts and PayAM Shift | Monday - Friday | 9:00 AM – 4:00 PM | $17/hour + bonusesPM Shift | Monday - Friday | 3:00 PM – 10:00 PM | $19/hour + bonusesRequired Qualification: Friendly, outgoing personality with a customer-first mindsetExcellent verbal communication and active listening skillsDependable and committed to consistent attendanceAbility to follow structured processes and meet performance targetsReceptive to feedback and quick to apply coachingPrevious experience in customer service, hospitality, sales, or leadership is a plusMust be at least 18 years oldKeyResponsibilities: Take incoming calls from guests ready to plan and book their vacationsAssist with choosing destinations, selecting travel dates, and completing reservationsCollect payments and ensure booking details are accurate and completeAnswer questions, resolve concerns, and offer helpful travel suggestionsBuild product and destination knowledge to deliver confident, informed serviceUse strong communication to highlight value, address hesitations, and create urgencyBring positive energy to each interaction and exceed service expectationsEmbrace coaching and continuous improvement to support personal and team growthHit performance goals and contribute to a high-achieving team environment
