Leading the strategy and execution of a safe and trusted marketplace, the full-time Senior Trust and Safety Manager will define trust protocols, build a team, and establish systems for policy enforcement in a remote work environment.
Key responsibilities:
Define trust standards and develop protocols for identifying and responding to trust-breaching experiences
Hire and scale a Trust & Safety team focused on policy enforcement and dispute resolution
Establish monitoring processes for trust incidents and prepare reports on marketplace trust statusRequired qualifications 10+ years of experience in Trust and Safety or related fields, with at least 3 years in program design and implementation
Proven track record of building and leading high-performing teams, particularly in dispute resolution
Hands-on experience in creating and scaling dispute resolution processes
Exceptional judgment and decision-making skills in high-pressure situations
Completion of a 4-year accredited college program; advanced graduate study preferred
