Call Center Supervisor - Customer Experience Leader
rtd regional transportation district of denver rtdDenver, CO
Call Center Supervisor - Customer Experience Leader
rtd regional transportation district of denver rtdDenver, COMid L4
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Transportation Workers, All OtherFirst-Line Supervisors of Passenger Attendants
Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesAll Other Business Support Services
APPLY NOW (opens in a new tab)RTD in Denver is seeking a supervisor for the call center to lead daily operations, coach staff, and ensure quality customer service. You will administer policies under the collective bargaining agreement and monitor performance with departmental reports.
Responsibilities include routing customer inquiries, coordinating with divisions for responses, and maintaining accurate documentation while upholding RTD values of passion, respect, diversity, trustworthiness, collaboration, and ownership.
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Level
Mid L4
Location
Denver, CO
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
11 days ago