Regional Operations Manager – Rental Services Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025!Mustang Cat Rentals is a leading equipment rental provider serving the Houston and Beaumont metro areas, operating a diversified fleet across 16 branches. We support construction, industrial, infrastructure, and energy customers with a strong focus on safety, uptime, utilization, and operational excellence. As we continue to scale, we are seeking a Regional Operations Manager to drive consistent execution, improve performance, and lead high-performing teams across our rental network. As Regional Operations Manager, you will lead operations across a defined group of branches, ensuring consistent execution, strong financial performance, and an exceptional customer experience.
Key Responsibilities:- Own operational performance across assigned rental branches
- Drive labor productivity metrics (Revenue/FTE, Gross Margin/FTE) and staffing alignment
- Ensure equipment availability, delivery responsiveness, and service levels meet expectations
- Lead, coach, and develop Branch Managers and operations teams
- Partner with Sales, Service, and Central Operations to align execution and drive growth
- Analyze operational data (utilization, downtime, productivity) to drive decision-making
- Enforce and continuously improve standard operating procedures and workflows
- Resolve escalated operational and customer issues
- Promote and reinforce company tools, processes, and values across the region
What Success Looks Like:- Improved fleet utilization and branch-level profitability
- Consistent operational execution across all locations
- Strong labor productivity and cost control
- High employee engagement and leadership bench strength
- Exceptional customer experience and responsiveness
Required Qualifications:- Bachelor's degree in Business, Operations Management, or related field 7+ years of experience in equipment rental, construction services, or industrial operations
- Proven leadership experience managing multiple locations or teams
- Strong financial acumen, including EBITDA and operational performance metrics
- Ability to implement process discipline and standard work
- Strong communication, leadership, and problem-solving skills
- Proficiency in Microsoft Office and rental management systems
Preferred Qualifications:- Experience in high-OEC or specialty rental environments
- Lean, Six Sigma, or operational excellence training
- Background in heavy equipment or Caterpillar dealership operations
This role is critical to ensuring Mustang Cat Rentals continues to scale with disciplined operations, strong financial performance, and a best-in-class customer experience across every branch.
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