Workforce Development Administrative Manager Recruitment: RTF0166766-01095167
Published: October 08, 2026
Contact: Vanessa Quintano
Email: vanessa.quintano@sfgov.orgApply using Smart
Recruiters, the City and County of San Francisco's application portal.
Department:
Human Services AgencyJob class: 0923-Manager IIStarting salary range: $149,656.00 - $190,996.00 (Range A)
Role type: Permanent Civil Service
Hours: Full-time
Exam type: Position Based TestRule: Rule of the ListList type: Combined Promotive and Entrance AboutThis is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here. Application Opening – October 9, 2026 Application Deadline – The final day to apply is October 23, 2026
Salary Range:
$149,656.00 - $190,996.00 Yearly. At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities. From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need. Our Commitment to Racial EquityAs we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.
Role Description:
Under the direction of the Workforce Development Division Program Director, the Workforce Development Administrative Manager (0923 Manager II) oversees workforce services for public benefits participants and front-end service delivery. The manager serves as the department's primary administrator for the CalFRESH Employment and Training (CFET) program, ensuring compliance with Federal, State, and local regulations while advancing program integrity, access, and performance. The manager leads and participates in Citywide workforce strategic alignment initiatives, representing the department in multi-Agency planning efforts, and working with internal teams and external partners to design coordinated service pathways that promote economic mobility and equity. The role also oversees key workforce initiatives, including the Public Service Trainee (PST) program and other workforce services, and directs development of reporting systems and performance monitoring tools to support operational decision-making. Essential Tasks & Duties According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned Leads teams that provide front-end employment services for participants required to engage in work activities as a condition of public benefits. Oversees Service Center lobby and clerical operations to ensure efficient service delivery, workflow management, and positive customer experience. Provides guidance and policy implementation for workforce services to ensure consistency, compliance, and equitable delivery. Manages the CFET program, including planning, implementation, operations, and interpreting State and Federal policies, including Able-Bodied Adult Without Dependents (ABAWD) requirements. Develops, implements, and manages the Public Service Trainee and Workfare programs by recruiting host agencies, supporting program deliverables, ensuring compliance with local, State, and Federal regulations, and coordinating with Human Resources and other partners to uphold program integrity. Directs the design, development, and maintenance of reports and analyses for program monitoring, operations, planning, evaluation, and decision-making. Participates in Citywide workforce development planning with City departments, community partners, and labor representatives. Designs workforce pathways and ensures alignment with City economic and equity goals. Supports contract management for Workforce Development programs, including monitoring visits, vendor selection, contract compliance, and coordination with partners. Drafts written communications, including memos, proposals, plans, presentations, and related documents. Supervises staff in the review and interpretation of laws, regulations, and policy letters. Assists in developing and maintaining guidance materials. Participates in developing and coordinating program budgets, contracts, recruitment, and selection of staff. Coaches and trains staff, applying departmental and Citywide policies to address performance issues. Coordinates and participates in meetings and program activities with internal divisions and external Agencies to enhance service delivery. How to Qualify
Education: Possession of a baccalaureate degree from an accredited college or universityAND
Experience:
Four (4) years of full-time professional experience in a public, nonprofit, or private sector setting leading Workforce Development or Welfare to Work programs. Substitution for Education Additional qualifying experience may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. Desirable Qualifications:
- In-depth knowledge of Welfare-to-Work services, programs, policies, and regulations
- Comprehensive knowledge of public Welfare-to-Work and related human services programs, including their operational structure and compliance standards.
- Knowledge of workforce development principles, strategies, partnerships, and service-delivery models supporting job readiness and employment outcomes.
- Knowledge of CalFRESH ABAWD requirements and other single adult work participation services, including experience implementing policy and ensuring participant engagement and compliance.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
Verification of Education and Experience:
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Supplemental Questionnaire (Weight: 100%)Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure applicants' relative competencies in job-related areas, identified as critical for successful performance. These may include but are not limited to: critical thinking, attention to detail, and technical knowledge in workforce development.
Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the eligible list for positions in this job Class.
Please note:
Candidates must use only the tools, materials, and resources provided or explicitly authorized in the exam instructions. Accessing or attempting to access any other programs, websites, applications, devices, or external aids, including any artificial intelligence is strictly prohibited. Additionally, candidates may not copy, record, reproduce, or take notes on any portion of the exam, nor refer to unauthorized materials at any time. Discussing or disclosing exam content with others is also prohibited
