Role Overview:
Seeking a hands-on Solutions Architect to strengthen visibility into network dependencies supporting external-facing and business-critical internal applications. This business-critical role will help teams understand service topology, identify failure impact and improve incident diagnosis through accurate CMDB and CSDM-aligned service models.
Key Responsibilities:
Design CMDB and service topology models connecting applications, APIs, infrastructure and network components.
Map end-to-end application traffic and data flows, including upstream and downstream dependencies.
Investigate discovery and mapping gaps affecting visibility into network failures and business impact.
Configure and improve ServiceNow Discovery, Service Mapping, reconciliation and CMDB data quality.
Use APIs, Python and integration techniques to validate dependencies and address discovery gaps.
Guide application, network and operations teams on service ownership, criticality and topology standards.
Required Experience:
Strong ServiceNow ITOM architecture experience across CMDB, CSDM, Discovery and Service Mapping.
Solid understanding of routing, switching, firewalls, load balancers, DNS and network troubleshooting.
Ability to trace application connectivity across APIs, middleware, databases and hybrid infrastructure.
Hands-on Python scripting, REST API integration and discovery pattern development.
Experience supporting critical services in banking or similarly complex enterprise environments.
Strong stakeholder communication and ability to provide practical architectural guidance during service failures.
Work Model: Hybrid work schedule: 3-days-per-week onsite work arrangement is non-negotiable.
Locations: Alpharetta, GA; New York, NY; or Montreal, QC
Disclaimer:
Candidates located in Montreal will be compensated based on the applicable Canadian pay range.
