ESSENTIAL DUTIES AND RESPONSIBILITIES:
The Director of Facilities Management provides strategic leadership and oversight of the operations, maintenance, and capital improvements of RiseBoro’s diverse residential real estate portfolio, encompassing all residential units and any accessory commercial/retail/community facilities. This senior-level role ensures the safety, functionality, sustainability, and regulatory compliance of all properties while aligning facilities operations with the organization’s mission and long-term strategic goals. The Director is a seasoned facilities and construction professional who manages a multidisciplinary team, oversees vendor relationships, leads capital planning efforts, and collaborates with internal and external stakeholders to deliver high-performing, cost-effective, and compliant facilities across the RiseBoro portfolio. Specific responsibilities included:
Strategic Leadership & Operations:
Develop and implement a comprehensive facilities management strategy that supports organizational objectives and ensures the long-term integrity and value of the real estate portfolio. Provide leadership and direction to the facilities, maintenance, and operations teams, fostering a culture of accountability, safety, and continuous improvement. Oversee and prioritize all maintenance, repair, and capital projects across multiple asset types, ensuring timely completion and budget adherence.
Construction, Maintenance, and Capital Projects:
Lead planning, budgeting, and execution of capital improvement projects in collaboration with -Asset Manager, Portfolio Managers, and Property Managers.
Review and approve scopes of work, professionally level bids, and review/approve contractor selections for renovation and maintenance projects.
Oversee performance and compliance of all major building systems including HVAC, elevators, life safety systems, and pest control.
Provide technical guidance on design reviews, construction schedules, and project cost controls.
Regulatory Compliance & Risk Management:
Ensure compliance with all applicable local, state, and federal regulations, including FDNY, DOB, DEP, OSHA, NYCHA, DOHMH, and HPD requirements.
Implement a violation dismissal and prevention strategy.
Maintain and oversee documentation for FDNY compliance (fire extinguishers, range hood permits, place of assembly permits, monthly inspection logs, etc.).Manage building safety programs and emergency response planning.
Vendor & Contract Management:
Develop, negotiate, and manage vendor contracts for maintenance, repair, and service programs; monitor vendor performance and service level agreements. Oversee optimization of vendor listings and ensure alignment with RiseBoro’s procurement policies and cost-control goals.
Technology, Training, and Reporting:
Oversee implementation and utilization of facilities management technology systems, including Yardi, MIQ, and Jack Jaffa platforms, ensuring data-driven decision-making and operational transparency.
Lead staff training and development programs for maintenance and building service personnel.
Prepare and present regular reports on facilities performance metrics, budgets, and capital project status to executive leadership.
Collaboration and Special Initiatives:
Partner with the Asset Manager and Director of Corporate Facility on portfolio-wide initiatives and facility improvement strategies.
COMPETENCIES:
Demonstrated expertise in facilities management, construction, and building systems operations across a mixed-use real estate portfolio. Strong leadership and team management skills with the ability to motivate and develop staff at all levels. Proven ability to manage multiple large-scale projects, budgets, and vendor relationships simultaneously. Excellent communication and negotiation skills, both written and verbal. Ability to interpret architectural and engineering plans and apply technical knowledge to operational decision-making. Proficiency with facilities management systems (Yardi, MIQ, Jack Jaffa) and general business software (Outlook, Excel, Word).
EDUCATION and EXPERIENCE:- Bachelor’s degree in Facilities Management, Construction Management, Engineering, Business Administration, or a related field preferred.
- Minimum 7–10 years of progressively responsible experience in facilities or property management, including at least 3 years in a senior management or director-level role overseeing complex, multi-site operations.
- Experience in affordable housing preferred.
- Demonstrated experience managing construction projects and capital budgets.
- FDNY S12–S15 –S95 (must obtain within first 6 months of employment)OSHA 30-hour certification (preferred)
- Professional certifications such as Certified Facility Manager (CFM), Facility Management Professional (FMP), or Sustainability Facility Professional (SFP) strongly preferred.
EQUAL EMPLOYMENT OPPORTUNITY (EEO)/AFFIRMATIVE ACTION POLICY STATEMENTIt is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.
