Catering Sales Manager At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team. As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand. This iconic hotel offers 383 classically elegant rooms including 33 suites; two beautiful ballrooms and 17 meeting rooms comprise over 19,000 square feet of versatile function space; the unique Nob Hill Club; and the legendary Top of the Mark sky-lounge, famed for its panoramic city views and cocktails.
Summary of Role:
As a Catering Sales Manager, you will drive revenue through proactive sales efforts, secure new business, and maintain strong existing client relationships while ensuring exceptional execution of all events. This role is responsible for maximizing hotel profitability through strategic sales initiatives, contract negotiation, and seamless event delivery—all while maintaining high levels of guest satisfaction.
Key Responsibilities:
Develop and grow a diverse client base (corporate, social, associations, and group business) through proactive sales efforts, including prospecting, qualifying, and closing new business opportunities.
Respond to inquiries promptly and prepare customized proposals in accordance with departmental guidelines.
Negotiate catering contracts, meeting space, and hotel services within approved parameters; prepare and review contracts, Banquet Event Orders (BEOs), and banquet checks with accuracy.
Maintain detailed and up-to-date client information in CRM systems; generate monthly reports, forecasts, and performance insights for assigned segments.
Collaborate closely with internal departments to ensure all sales agreements are executed effectively; communicate event details and updates as needed to support operational success.
Guide clients through menu planning, event details, and logistics, coordinating closely with the Banquet team on food & beverage, setup, and décor.
Conduct site tours, familiarization events, and off-site presentations to showcase the property and drive new business; represent the hotel at industry events and trade shows.
Oversee event execution, including pre-event inspections of function spaces to ensure all setups align with client expectations and hotel standards.
Serve as the primary on-site contact during events, delivering a high-touch client experience and resolving any issues in real time.
Monitor all phases of events (setup, execution, refresh, and breakdown) to ensure adherence to timelines, service standards, and operational procedures.
Conduct post-event follow-up to assess satisfaction, address feedback, and secure repeat and referral business.
Support departmental initiatives including sales action plans, annual budgeting, and strategic planning as needed.
Foster a collaborative, team-oriented environment through strong communication and coordination across all hotel departments.
