Construction Technology Specialist Big-D is looking for a dynamic Construction Technology Specialist that will be based in our Salt Lake City office. The Construction Technology (CT) Specialist is responsible for the successful adoption, support, and maintenance of specific construction technology software and hardware for the organization. The CT Specialist will have a highly collaborative approach with users, learning and development, and other supporting roles to ensure the organization maximizes its investment in Construction Technology.
Experience/Training:
3 + years of Experience in the Construction Industry Proven experience with Construction Industry Workflows, Best Practices, Software and Hardware Proficiency in installing, configuring, and maintaining construction enterprise applications Critical Skills: Organization and time management skills Excellent attention to detail Demonstrated ability to work in a team environment Excellent Communication skills with a demonstrated ability to communicate in a customer service environment High level of ethics and confidentiality Effectively communicate information of a highly technical nature to non-technical customers Excellent problem-solving and troubleshooting skills Comprehensive understanding of technical environments Passionate about technology and innovation Duties, Responsibilities and Expectations: (other duties may be assigned to meet business needs) Configure, maintain, implement and support software and hardware to ensure optimal performance and reliability. Work closely with the Data Team to ensure software integrations work consistently and effectively. Monitor application performance and troubleshoot issues to minimize downtime and optimize system performance Work closely with the Security team to ensure software and hardware meets company security standards Collaborate with cross-functional teams to understand business requirements and tailor applications to meet organizational needs Provide advanced technical support to end-users, including troubleshooting and resolving application related issues in collaboration with internal and vendor technical support representatives. Conduct regular system audits to ensure compliance with company policies and industry regulations Document procedures, configurations, and troubleshooting steps to facilitate knowledge sharing and improve support efficiency Stay informed about emerging technologies and best practices in application administration to drive continuous improvement initiatives Identify, research, and implement solutions to improve productivity, assure accuracy & reduce costs. Identify opportunities that support business initiatives, including automation of processes. Supports adoption of software and hardware through collaboration with Learning and Development team and others as a Subject matter expert to ensure training is relevant and up to date. Builds and maintain positive relationships with key vendor contacts
