Director of Insurance Operations

We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives. Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen. In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 14,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength. By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards. Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets. As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers. If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together. The essential functions listed below are representative of the knowledge, skill, and/or ability required to perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The above statements reflect the essential functions considered necessary to describe the principal duties of the job and should not be construed as a detailed description of all the work requirements that may be inherent in the position. Each essential duty and responsibility must be performed with or without reasonable accommodation. This position directly manages a team of Insurance Coordinators, Senior Insurance Coordinators, and Regional Insurance Leads across the US market, and carries performance-management and hiring input responsibility for that team. This job operates in a professional office environment and involves working with a distributed, matrixed team across multiple US markets. This role routinely uses standard office equipment and video-conferencing tools to manage remote colleagues and broker partner relationships. The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use a computer for extended periods. The employee frequently is required to sit for extended periods and occasionally to stand or walk. This is a full-time position. Standard days and hours of work are Monday through Friday during normal business hours. This schedule may change to accommodate the business needs of the company, including coordination with broker partners and Op Co stakeholders across multiple US time zones. Team Leadership & Performance Management Directly manage a team of Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market Design and lead team operating cadence to drive organization, clarity, and execution Partner with HR and senior leadership on organizational design as the team scales Serve as the primary operational stakeholder of Odevo's national network of broker partner relationships, driving volume from prospecting through policy placement Manage broker SLAs, service levels, and escalation pathways to ensure a high-quality client experience Facilitate regular business reviews with broker partners to track performance, resolve issues, and align on growth priorities Identify opportunities to expand, adjust, or deepen broker partnerships in line with market strategy Process Design & Operational Infrastructure Own the end-to-end operational model for insurance delivery, from data intake and policy tracking through renewal execution and post-placement servicing Work closely with Op Co leadership to prioritize high-opportunity accounts Design, document, and continuously improve standard operating procedures for all team functions Lead process improvement initiatives that reduce friction, improve data quality, and increase team capacity Data, Reporting & Insights Own brokerage channel reporting across the business, including growth, retention, penetration, commission financials, and team performance metrics Translate data into actionable insights and recommendations for senior leadership Partner with the broader Odevo data and technology teams to improve systems and reporting infrastructure over time A proven people leader who knows how to build high-performing teams in fast-moving, matrixed environments Builds systems and processes that stick, and holds teams accountable to using them Data-driven and analytical, comfortable owning reporting, building trackers, and using data to guide decisions A strong communicator who can represent the business confidently with broker partners, Odevo leadership, Op Co stakeholders, and clients Comfortable with ambiguity and growth, able to build structure and process where it doesn't yet exist Motivated by delivering high-impact business outcomes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel Required Yes. Some travel is expected, including visits to broker partners or OpCosEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.