Account Manager

BENEFITS: This role offers a competitive hourly rate based on experience, with a generous leave and benefits package.

SUMMARY OF POSITION: The Account Manager is responsible for driving retention and profitable growth within an assigned portfolio of accounts. You will act as the primary commercial owner of the relationship, managing the customer after their first year of sales with ePac. Your goal is to prevent churn, identify opportunities for account growth, represent the customer within ePac, and serve as a trusted point of contact for our customers. Successful Account Managers will be eligible to interview for the role of Senior Account Manager after consistently meeting defined sales targets. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Establish a regular, proactive communication cadence (e.g., monthly check-ins, semi-annual reviews) in line with defined KPIs. Identify and pursue opportunities for account growth, including increased order frequency and new product adoption. Handle inbound inquiries and service escalations from your assigned accounts, acting as a liaison with internal teams. Educate customers on new product features and best practices. Prepare sales information for customers. Identify high growth potential customers, and prioritize them with increased outreach and quarterly business reviews Demonstrate passion for client brand and awareness of clients’ products/services, competitors, and target audience attributes Keep updated and detailed CRM records on accounts. Establish buying influences, budgets and purchasing criteria for assigned accounts. Maintain relationships with customer service, prepress, quality, scheduling, planning to manage each account effectively Secure and place orders taking into consideration delivery dates and inventory levels for fulfillment Develop customer retention and brand management strategies. Manage current customer relationships and contracts. Help to resolve billing questions and issues. Provide consultation and client services as a primary contact and advisor for clients, and follow through on sensitive issues in a responsible manner while maintaining confidentiality, including quality problems, r&d projections, and new product launchesNON-ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Participating in partnership and problem solving sessions, as well as product line trials with existing/new customersJOB KNOWLEDGE, SKILLS & ABILITIESTeam Building/Interpersonal Skills -Demonstrates competency by maintaining positive, collaborative, respectful and constructive interpersonal relationships. Understands and practices the principles of effective teamwork. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Prioritization/Flexibility/Adaptability -Demonstrate the ability to prioritize work assignments to meet productivity and quality standards. Adapt easily to changes in work assignments and environment, and is willing to assume additional responsibility and learn new procedures. Demonstrate effective organizational, problem solving and analytical skills. EXPERIENCE AND EDUCATION2-4 years of experience in an account management or customer success role. Excellent organizational skills with the ability to manage a large portfolio of accounts efficiently. Strong communication and problem-solving skills. A proactive, customer-centric mindset. Experience with CRM software (Salesforce) is required. Bachelor's degree preferred. WORK ENVIRONMENTHigh energy environment with an aggressive expansion plan All Employees will have the ability to learn, train and develop well rounded skills to support all facets of managing and growing our ePac business model.