Field Support Technician

Location: Madison, WICompany Vehicle Provided | 100% Employee-OwnedTurn Your Tech Skills Into Ownership Success Do you thrive on technical challenges and helping businesses succeed? Your troubleshooting expertise could make you an owner—not just an employee. As our Field Service Technician, you'll be providing hands-on, on-site support that keeps grocery and hospitality businesses moving. From checkout lanes and payment systems to restaurant and convenience store technology, you'll be the go-to problem solver our clients rely on to keep their operations running smoothly. Plus, after just 6 months, you'll be eligible for our Employee Stock Ownership Plan (ESOP) – your hard work directly translates to shared profits and wealth building. What You'll DoTechnical Excellence: Learn POS systems through our comprehensive training program Troubleshoot hardware, software, and networking issues remotely and on-site Install and deploy cutting-edge retail systems Travel to client sites (company vehicle provided) Client Impact: Be the expert who gets businesses back up and running when systems go down Lead installation projects from delivery through documentation Maintain critical inventory systems

What We're Looking For: We're looking for someone with hands-on computer and technology experience who enjoys troubleshooting and working with hardware and software. Experience or familiarity with IT, networking, Wi-Fi, computer hardware, and basic technical troubleshooting is a plus. If you're comfortable working with technology, figuring out how things work, and solving problems, we'd love to hear from you!