Lead Massage Therapist The Lead Therapist serves as the service leader for the Wellbeing (Spa) team while continuing to provide exceptional massage and body treatments. This role leads by example, ensuring treatment excellence, luxury service standards, and operational consistency while mentoring fellow therapists and supporting spa leadership in daily operations.
Responsibilities include:
Greeting guests warmly, escorting them to and from treatment rooms, and providing attentive care before, during, and after treatments while attending to any immediate needs throughout their Spa visit.
Preparing treatment rooms according to guest preferences and client specifications while adhering to wellbeing and property service standards.
Performing massage and body treatments tailored to individual guest needs.
Ensuring guest comfort, privacy, and safety at all times.
Maintaining professional ethics while providing personalized, consistent, and high-quality service so each guest feels their needs are met.
Setting up, cleaning, sanitizing, and restocking treatment rooms between services, ensuring adequate supplies are maintained and rooms remain immaculate at all times.
Maintaining the cleanliness and presentation of all wellbeing public areas, including relaxation lounges, hallways, reception-adjacent spaces, locker rooms, showers, and restrooms.
Monitoring wellbeing common areas throughout the day, replenishing towels, water, amenities, and guest supplies, and promptly addressing or reporting cleanliness, maintenance, or safety concerns.
Upholding sanitation and sterilization standards in compliance with applicable regulations and the spa's policies and procedures.
Maintaining accurate records of treatments and guest preferences as required.
Communicating any guest concerns, incidents, complaints, misconduct, or staff-related occurrences to leadership promptly.
Actively promoting and educating guests on wellbeing services, treatments, sessions, retail products, programs, promotions, and available discounts, recommending appropriate treatments when suitable.
Following all wellbeing operational policies, procedures, treatment protocols, and brand standards.
Regularly attending, participating in, and supporting spa training and staff meetings.
Serving as the senior therapist and daily resource for the treatment team.
Leading by example through exceptional professionalism, treatment quality, and guest service.
Mentoring newly hired therapists during onboarding and training, providing guidance on treatment protocols, draping techniques, service timing, and guest communication.
Assisting Wellbeing Leadership with coaching therapists, identifying training opportunities, and ensuring consistent treatment standards, technical skills, and guest satisfaction.
Fostering teamwork, collaboration, and a positive work environment.
Qualifications include:- Minimum of 4-5 years of experience as a licensed Massage Therapist or Esthetician
- Valid Massage Therapist and/or Esthetics State License required
- Experience in a luxury spa or hotel wellbeing environment preferred
- Demonstrated leadership and prior lead/senior therapist experience preferred.
- Strong knowledge of massage and bodywork techniques
- Excellent communication and guest service skills
- Professional appearance and demeanor required at all times
- Passion for wellness and the healing arts
- Ability to work a flexible schedule, including weekends and holidays
- Commitment to a minimum 4-5 days per week, including weekendsCPR/First Aid certification preferred
- Bilingual abilities preferred
About Auberge Collection: Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations.
About Friedkin: Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.
The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
