Customs Brokerage & Transportation Representative
Location: Bensenville, IL (On‐site)
Employment Type: Full‐time
Company Overview:
WEST (World Express Shipping, Transportation and Forwarding Services, Inc.) is a fully licensed and bonded international freight forwarding company with more than 40 years of industry expertise. As an Ocean Transportation Intermediary, IATA agent, and Licensed Customs Broker, we deliver cost‐effective, reliable global freight solutions backed by concierge‐level customer service. Our long-standing commitment to excellence has earned us a reputation as a trusted leader in international freight forwarding and customs brokerage.
Role Overview:
We are seeking a detail‐oriented Customs Brokerage & Transportation Representative to join our team in Bensenville, IL. In this role, you'll manage import transportation operations, prepare and process U.S. customs clearances, and provide exceptional customer service. You'll be responsible for understanding client requirements, ensuring compliant and timely documentation, and coordinating the movement of air and ocean shipments. Daily tasks include quoting, tracking and tracing, coordinating local deliveries, and maintaining accurate shipment records.
Key Responsibilities:
Prepare and process customs entries for air, ocean, and occasional cross‐border shipments.
Ensure all regulatory requirements and documentation—such as transit documents and customs clearances—are accurate and complete.
Maintain and update client‐specific HTS (Harmonized Tariff Schedule) databases.
Distribute and release shipment documentation to carriers, forwarders, customers, and delivery agents in a timely manner.
Review and complete client billing based on established pricing, ensuring accuracy and adherence to deadlines.
Stay current on Presidential tariff actions and how they impact assigned clients.
Build and maintain strong relationships with airlines, freight forwarders, customs brokers, trucking companies, and other logistics partners.
Prepare reports and provide timely tracking, tracing, and clearance updates to clients.
Deliver courteous, professional, and responsive customer service.
Qualifications:
Proficiency in import processes, including transportation and customs clearance.
Understanding of international trade regulations and best practices.
Strong customer service and communication skills.
Excellent organizational and time‐management abilities.
Comfortable working in a fast‐paced environment with strong problem‐solving skills.
Bachelor's degree preferred.
Licensed Customs Broker preferred.
Minimum Requirements3–5+ years of hands‐on experience in quoting, filing, and auditing customs entries.
Experience working with Participating Government Agencies (PGAs) involved in customs processes.
Proficiency with customs entry software—Descartes preferred.
Strong Microsoft Office skills, including spreadsheets and database tools.
Solid understanding of customs and international trade regulations.
Benefits: Medical, Dental & Vision Coverage 401K (company match offered) Paid Vacation
