Summary:
Contacts cold, warm and hot prospects via phone to review 13 Leads’ services and convert prospects to excited clients!
Essential Duties: Enter detailed notes regarding prospects and clients in the CRM.
Conduct outbound calls to businesses who have submitted interest and/or lead forms from company advertising.
Conduct outbound calls to businesses who have not inquired about our services.
Conduct outbound calls to hot leads received from expos, conventions and/or referrals from the team.
Clearly explain 13 Leads services to prospects using either the phone or virtually using shared screen technology.
Communicate an excited and strong “customer service” attitude and tone on the phone.
Answer prospect questions.
Makes website recommendations based on feedback.
Makes software recommendations to improve department's expenses and efficiency as well as productivity.
Hit performance benchmarks set by the Director of Sales.
Hit outbound call objectives set by the Director of Sales.
Maintains a professional appearance.
Attends sales meetings as requested.
Other duties as assigned
Supervisory Responsibilities
None
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High School Diploma or GED: or related customer service or phone experience and/or training; or equivalent combination of education and experience.
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Abilty to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, properations, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, limited standardization exits.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Valid Driver’s License
Valid Passport (within 12 months of hire)
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and to talk or hear.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus and read a computer screen for a majority of work hours.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock. The noise level in the work environment is usually moderate.
