E-Commerce Manager — Marketplace & Social Commerce (Amazon, Walmart, Shopify, Whatnot, TikTok Shop)Location: New York, NYReports to: CEOType: Full-time---Now we're building a direct-to-consumer and marketplace business to grow our brands, reach shoppers directly, and create a more diversified, resilient sales mix. This is a ground-floor opportunity to shape that effort.
The Role:
We're hiring our first E-Commerce Manager to own and grow the company's presence across Amazon, Whatnot, and TikTok Shop.This is a builder's role. You'll start as a hands-on operator — writing listings, running ad campaigns, hosting live shows, and analyzing performance yourself. As the channels prove out, you'll grow into the leader of the function: managing third-party agencies, hiring and directing internal team members, and setting strategy across all three platforms. The ideal person is equally comfortable in the weeds (optimizing a product detail page or going live on camera) and at the whiteboard (building the channel roadmap and P&L). You're scrappy, data-driven, and excited to build something from zero. What You'll OwnAmazon (Seller Central)- Own the full Seller Central operation: catalog and listing quality, content and A+, pricing, Buy Box, and Brand Registry.- Build and optimize the SKU catalog, including bringing our broad off-price assortment online (a backlog of ~180+ SKUs to build and list).- Manage advertising (Sponsored Products/Brands/Display) — either directly or through an agency — against clear ROAS/ACoS targets.- Coordinate inventory, FBA/FBM strategy, replenishment, and account health with our operations and supply chain teams. Whatnot- Launch and grow the company's live-selling presence, leveraging our depth of branded and value inventory — a natural fit for live-auction and closeout formats.- Plan, host, and produce recurring live shows; build a repeat audience and community.- Own show merchandising, pricing/auction strategy, fulfillment coordination, and post-show analytics. TikTok Shop- Build the TikTok Shop channel across our consumer brands (starting with XO Poppy), including catalog, live shopping, and the affiliate/creator program.- Recruit and manage creator and affiliate partnerships; brief content, negotiate commissions, and track performance.- Drive short-form content strategy and live shopping events, in partnership with agencies and creators. Agency & Team Management- Select, onboard, and manage third-party agencies (ads, content, creator sourcing, listing services); hold them accountable to scope, budget, and results.- As channels scale, define roles, hire, and build out an internal e-commerce team — and lead them as a player-coach.- Own the channel calendar, promotional planning, and cross-functional coordination with operations, brand, compliance, and finance. Strategy, Analytics & P&L- Build the growth roadmap and set targets across all three channels.- Own channel-level reporting and unit economics; make data-driven decisions on assortment, pricing, and spend.- Track profitability by channel and SKU, factoring in fees, ad spend, returns, and fulfillment costs.
What We're Looking For:
Required- 3–6+ years running e-commerce/marketplace channels, with hands-on ownership of at least one of Amazon Seller Central, TikTok Shop, or Whatnot (Amazon strongly preferred).- Demonstrated results growing revenue and margin on marketplace or social-commerce platforms.- Strong analytical skills — comfortable in spreadsheets, reading channel dashboards, and managing to KPIs (ROAS/ACoS, conversion, sell-through, contribution margin).- Experience managing agencies or external vendors and holding them to results.- A builder's mindset: self-directed, resourceful, and comfortable being the whole team before you have one. Preferred / Nice to Have- Experience with live commerce (Whatnot, TikTok Live, Amazon Live) — including hosting on camera.- Background in consumer electronics, accessories, or fast-moving consumer goods.- Familiarity with the off-price/closeout model and moving diverse, value-driven assortments.- Creator/influencer marketing and affiliate program experience.- Working knowledge of listing tools, feed management, and marketplace analytics platforms. Why This Role- Build from zero. You'll define the channels, the playbook, and eventually the team.- Real inventory, real brands. Established portfolio and supply behind you — not a startup guessing at product-market fit.- Room to grow. This role is designed to scale from individual contributor into a department leader.
