Role: Content Producer and Program Manager
Company: The Customer Management Practice
Location: Hybrid - Office in Midtown NY (must reside in NY, NJ, or CT)
Ideal Qualifications: Journalism, Conference Producer, Public Speaking, Content Writing
The Customer Management Practice (CMP) is an event and market research firm focused exclusively on the dynamic customer management sector. Informed by unmatched market research, our live events and digital products supply customer management and CX executives with the industry insight, business trends, and best practices to turn their customers into raving fans.
Job Description:
We have an exciting opportunity for a highly motivated Content Producer & Program Manager to join Customer Management Practice.
You will contribute to the market research, project coordination, and product development for our live events. Alongside our whip-smart analyst team, you’ll investigate industry trends, recruit and manage executive‑level speakers, and design conference programs that represent the most critical topics facing leaders in the customer contact sector.
We’ll train the successful candidate on the fundamentals of market research and help build expertise in the customer contact/CX subject matter.
And that's just the beginning. As our Content Producer and Program Manager you will also enjoy these incredible benefits:
A coveted role on a world‑class team of innovative, energetic, (and surprisingly fun) event and market research pros that will constantly share their expertise and challenge you to improve your skills.
Rapid career progression on a team that prioritizes internal mobility.
The unique opportunity to build a network of relationships with top executives at Fortune 1000 companies.
Responsibilities Include: Content
Write compelling and engaging content that is relevant and trending about customer experience
Source and recruit thought leaders and senior executives in the industry, using cold outreach methods to invite them to speak.
Deliver high quality, in‑person conference content by onboarding and collaborating with speakers, thought leaders, and other stakeholders.
Work closely and collaboratively with sales, marketing and event operations teams to ensure smooth delivery of an outstanding customer experience on‑site
Events
Moderate and lead event sessions
Attend 3+ events per year
Capture content and create post‑show reports and additional content stemming from the events.
Building great relationships with senior executives
This Role May Be A Good Fit For You If You Have:
1 to 2 years of corporate experience
A background in content writing/conference production
Experience in project management.
A goal and results‑oriented mindset.
Exceptional interpersonal skills and are a true team‑player.
Outstanding organizational, prioritization, and multi‑tasking skills.
A desire to be proactive, self‑driven, self‑motivated.
Privacy Notice:
CMP collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). See our privacy notice for further details: https://careers-iqpc.com/privacy-notice/
Non-Discrimination: We do not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non‑merit factor.
