Job Description:
RFA Engineering (www.rfamec.com) is an engineering service provider dedicated to delivering our clients with timely engineering support and expertise. We are seeking an entry-level to experienced candidate to become an integral part of our engineering team. The selected candidate will work with an experienced engineering staff using state-of-the-art engineering tools & processes. This position will operate onsite at our customer's world-class engineering and manufacturing facility. This is a full-time position with a full benefit package listed below that includes opportunities for professional growth, direct hire by our customers, and additional opportunities within our own organization.
Technical Support Engineer - Electrical Systems:
This position will serve as an escalation point for complex technical issues involving connected equipment, electronic systems, communication networks, and telematics hardware. The engineer will collaborate with product support, service engineering, dealers, customers, and cross-functional engineering teams to investigate problems, identify root causes, and coordinate effective resolutions.
Job Responsibilities:
Investigate and resolve escalated technical support cases involving telematics connectivity and electronic systems.
Provide advanced troubleshooting support for issues escalated by customer support teams.
Collaborate with dealers, customers, engineers, and product support personnel to gather information and drive issues toward resolution.
Diagnose problems involving electrical systems, communication networks, embedded controllers, and connected equipment.
Interpret electrical schematics, component data sheets, wiring information, and system documentation.
Analyze system data, diagnostic information, logs, and other technical resources to identify potential root causes.
Troubleshoot communication issues involving J1939, Ethernet, Modbus, and related network protocols.
Reproduce reported issues using available telematics test equipment and engineering tools.
Escalate critical or highly complex issues to the appropriate service engineering or product engineering teams.
Clearly document troubleshooting activities, technical findings, corrective actions, and recommended next steps.
Communicate technical information effectively to both technical and non-technical stakeholders.
Support continuous improvement efforts involving telematics connectivity, product quality, and customer support processes.
Requirements:- Bachelor’s degree in Electrical Engineering, Computer Engineering, Computer Science, Software Engineering, or a related technical field.
- One to two years of relevant engineering, technical support, product support, or troubleshooting experience.
- Relevant internship or co-op experience will be considered.
- Foundational understanding of structured troubleshooting and root-cause analysis.
- Electrical or electronics background with the ability to interpret schematics.
- Understanding of J1939, Ethernet, Modbus, or similar communication protocols.
- General knowledge of embedded electronic systems, computer hardware, and software.
- Strong technical communication and documentation skills.
- Strong analytical, problem-solving, customer-service, and interpersonal skills.
- Ability to work effectively with dealers, customers, and cross-functional engineering teams.
- Ability to work onsite in Mossville, Illinois.
- Ability to travel within the United States up to 25%.Desired Attributes
- Experience troubleshooting telematics, connectivity, IoT, or remote-monitoring systems.
- Experience supporting mobile equipment, industrial machinery, vehicles, or off-highway equipment.
- Familiarity with CAN-based communication networks and diagnostic tools.
- Experience investigating technical cases or supporting escalated customer issues.
- Ability to use multiple technical data sources and AI-assisted tools during troubleshooting.
- Familiarity with embedded software development concepts or programming languages such as C or C++.Comfortable working with test equipment, electronic controllers, wiring, and connected hardware.
- Ability to independently manage technical cases while collaborating with engineering subject-matter experts.
- Visa sponsorship is NOT available for this position.
Pay Range: $65,000-$80,000 – Commensurate with experience
About RFA EngineeringRFA Engineering has provided product development and engineering services to industry leading customers since 1943. Our primary focus is the development of off highway equipment including agricultural, construction, mining, recreational, industrial, and special machines. Our work includes concept development, product design, documentation, problem-solving, simulation, optimization, and testing of components, systems and complete machines. Our engineering staff is located at our Engineering Center in Minneapolis, branch office in Dubuque, IA, and at numerous customer sites throughout the U.S.Competitive Benefits Health and Dental Insurance TelaDoc Healthiest YouSupplemental Vision InsuranceCompany Paid Life InsuranceCompany Paid Long-Term Disability Short-term Disability Retirement Savings Account (Traditional 401k & Roth 401k) Flexible Spending Plan Dependent CareHSA for Medical Expenses Bonus Plan (Exempt Employees Only) Paid Time Off (PTO) Paid Holidays Bereavement Leave Employee Assistance Programs (EAP) Education Assistance Equal Opportunity and Veteran Friendly
