Supporting pet families during emotional times, the full-time Overnight Veterinary Care Coordinator will provide compassionate customer service and coordinate in-home veterinary appointments during the 10 PM-6 AM shift in a fully remote environment.
Key responsibilities: Answer incoming calls from pet families and provide support during end-of-life conversations Schedule in-home veterinary appointments and explain services offered by the organization Maintain accurate records and coordinate with veterinarians and internal team membersRequired qualificationsExperience in customer service, veterinary reception, or healthcare scheduling Compassion and emotional intelligence when assisting grieving families Strong computer skills and ability to learn various cloud-based systems Dependable attendance and punctuality for the overnight shift Previous veterinary or animal-care experience is a plus

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Level

Senior L5

Location

New York, NY

Occupation

Veterinary Technologists and Technicians

Industry

Veterinary Services

Posted

2 days ago

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