Optical Associate Bring your experience to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for an Optical Associate to join our Optical team. As part of a fast-paced, dynamic team, you will dispense spectacles and contact lenses to both adults and children, while advising and assisting customers with various types of lenses and spectacle frames. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings, apply today!
Job Responsibilities:
Verify prescription orders for accuracy by comparing system entries to the prescribing doctor's original prescription and maintain organized order files using established store procedures.
Deliver exceptional customer service in person and by phone by assisting customers, explaining products and services, and creating a welcoming, professional experience.
Accurately interpret prescriptions, perform optical measurements, verify prescriptions using a lensometer, recommend appropriate frame and lens options, and ensure proper frame selection based on prescription requirements.
Manage the order fulfillment process by updating order status, notifying customers when orders are ready, dispensing complete eyewear, and accurately processing all sales and payment transactions.
Perform eyewear fittings, adjustments, repairs, and troubleshooting to ensure proper fit, comfort, and visual performance.
Operate and maintain optical equipment, including the lensometer, autorefractor, and non-contact tonometer (NCT), in accordance with company procedures.
Maintain compliance with all company policies, HIPAA requirements, and confidentiality standards.
Support daily store operations by assisting the Optical Manager with opening and closing procedures, cash reconciliation, and maintaining accurate point-of-sale transactions.
Foster positive working relationships with Boscov's store leadership and associates to promote a collaborative customer-focused environment.
Maintain a clean, organized, and professional optical department that supports an exceptional customer experience.
Job Requirements:- 1 year of optical experience 1 year of experience working in a retail store
- High school diploma or GED equivalent
- Prior sales experience, preferred
- Exceptional communication and interpersonal skills
- Strong customer service skills
- Must have the ability to prioritize
- Ability to work as a team member
- Must have a strong sense of fashion and trends
- Knowledge of the proper use of lensometer, auto refractor and NCT equipment
- Position is active and includes moving about throughout department during the shift
Benefits:- Medical Benefits 401(k) w/ company match
- Weekly PayPaid vacation
- Liberal employee discount
Work where people love to shop! Equal Opportunity Employer
